What Our Customers Are Saying about Genreral RV

This was truly a timely gift from God. I so needed to be away and in nature for a few days. I needed something that would allow me to care for my frail dependent mother and still have a nature experience. An RV was the thing that allowed us to do this. This was my 1st RV experience, Mom's too! I called July 5th to inquire on my desired RV & need for wanting something that week. I had such an itch to get away in nature and behind just the RV I had researched and found out the RV was available! The rental rep I spoke to was as accommodating as well as the service tech that cleaned the RV. Mom and I had a wonderful and memorable 4 days - I'll never forget it. The timing was perfect. Thank you for making it possible for us to go.
Janice from MI

We searched the internet and found this layout from Open Range that we loved. We found it in three different states at three different dealers. General RV in Michigan gave us a fantastic deal and saved us over $15,000.00. The trip was worth the deal! Thanks Matt!
Tommy and Tammy from WV

My wife and I had been on the search for an RV for just about a year. We ended up doing alot of Internet searching through north America & found the best selection of RV's @ General RV. I started chatting online line with Matt Olds "The Savings Ranger". Thanks to Matt, I finally had a decision made on the style of RV I was going with.

Then the big one, prices. This ended up being the easiest part of the whole thing. Matt was very forward with pricing and after getting the initial prices from him did further research and no one else was even in the ballpark.

We are from Edmonton, Alberta & have a one year old daughter. The unit we decided on was in Michigan. We thought it would be a good family trip to drive it 4000km across the country for a vacation.

Matt had to work for his money now, The Lindberg's were coming for their RV. He went more than out of his way to accommodate our schedules and lack of knowledge on what we were getting into. From cross border paperwork, prepping the RV, tracking us on our flights, picking us up at the airport, having everyone in place at the dealership to make an efficient delivery, taking us shopping for basic necessities & arranging supper for us, setting up the RV for the night (ready to go) in the dealership lot and arriving back at the RV early in the morning to ensure everything was good & brought the on site techs to the camper to answer any final questions we came up with through the the night. I would like all to know (including the dealership), How much time out of Matts personal schedule he put into this sale.

We would like to thank Matt Olds & General RV for all of the "Extra" efforts put into this experience. I would strongly recommend that if you are in the market for an RV to contact Matt & I for one would not put the extra effort into looking anywhere else again on my next purchase. Thanks Matt.
Tim and Darcy from AB

Sherry We love our new RV! Thanks for helping us.
Rod & Julie from MI

Dear Steve, Thank you for being our salesperson. I am very happy that we are getting a new camper. I am also happy that we chose General RV Center as our main RV store. Without General RV Center, we would of never found "the perfect camper". I found out that we are going to Indiana! I will write it down! We will see Amish people! I just wanted to say Thank You. From, Jennifer
Art from MI
Find a Freedom Express 291QBS like ours

We attended the RV Sports Show in Salt Lake City, UT, last weekend. The people at General RV are the greatest. We were not sure exactly what we wanted. Edna was so patient and understanding. As we wandered thru all the 5th wheels there was always someone there to answer any questions. They were just awesome. I can not remember everyone that helped us, but I do know that we spoke with Brian, Mike, Rhett, Ken and of course Edna. We put a deposit on a 5th wheel. After we got home we decided it was to long for what we wanted. We held our breath as I called to tell them that we wanted to go with something smaller. There was no need for worry. They were the best and even told us that if we found something that was not at general rv we would get our deposit back. Of course the customer service was so great that we just transferred the deposit to a smaller 5th wheel that fit our needs perfectly. They even gave me a call on Mon. to let me know how things were going with the sale and delivery of our new 5th wheel. A BIG THANK YOU TO EVERYONE AT GENERAL RV AND TO EDNA IN MICHIGAN.
Terry & Cindy from UT

Hi...We just want to send a note about one of your salepeople RYAN SWEENEY at the Brownstown store.."he should be given recognition" for an OUTSTANDING EMPLOYEE! We first had contact with him 2 yrs ago when we bought our 5th wheel, he was great then, had lots of patience with us and to this day he has kept the same attitude and follow up that is so important for good relations with your customers....we do hope this will be directed to the right people so they will take note of this....sincerely,
David & Vicki from MI

Dear John, Walter & staff: We would like to thank everyone for all your help with our pop-up. Everyone was so helpful and friendly. We would like to let you know how much we truly appreciate your pleasant staff and our experience with you. Thank you again!
Larry & Karen from MI

Hi, Terry and Phyllis! Thank you for all your help. The 5th Wheel is wonderful. We are delighted. You gave us great service.
Patsy from CA

Sandy, Hi, just was going through older emails and came across yours. Not sure if you remember us but we came over to Birch Run to purchase our Cambria last March. We have enjoyed it thoroughly and are looking forward to getting back out with her. I will tell you that there is NOTHING quite like waking up in the morning and being able to ride our mountain bikes right from the front door!!!! She did tell me that her name is Gretta!!! We managed to put 8,000 miles on last year alone. Hope things are going as well as can be expected with the economy. Thanks again for everything. Linda Garvey
Linda

We just wanted to take the time to thank you for all your hard work in helping us achieve our dream of owning our first camper.Your professionalism really made our buying experience incredibly easy. You went all out by making us feel so completely comfortable with every step of the process. We can only hope that we can return the favor and get the opportunity to refer more buyers to you, because you are very trustworthy and definitely deserve it. We will always be your customer. Thanks Again. The Bargy Family.
Jason from MI

This is a message of appreciation. My wife and I purchased a camper today (2/27/09) from the Mt. Clemens location. We would just like to thank the staff of the Mt. Clemens location. We left the store happy today with a camper and the belief that we were truly valued customers. I can't say enough about Salesman Bob Benton, the Sales Manager Mike, Service Technician Joe and the rest of the staff they are some of the most professional, and genuine people we have ever dealt with. With that said, when the time comes we will be a repeat customer.
Mike from MI

Terry, Thank you!!!! For all your help we LOVE THE 5TH WHEEL. We spent four nights in it and the girls don't want to leave it. Or do Karlen or I. It is way nicer than I thought it would be. I'm glade we meet you even if over the web. You have been so kind and helpfull. I love every thing about this RV. Thank You Julie
Karlen from CA

I want to pass onto the supervision, the incredible staff you have in Mt. Clemens. Particularly Bob (salesman) and Bryan (financial.) These gentlemen went out of their way to help my family and I get the 31’ 2009 Wildwood Travel Trailer that we wanted at the price I was able to afford and also worked within my time restraints. I was recommended by John Mayes and Gary Weiss of Port Huron. I am very pleased with the service in Mt. Clemens. Thank you very much and I will be passing on the message of getting to your stores.
David from MI

We are very pleased with our salesman Mike Damico. Mike was very patient with us throughout the entire process even after we changed our minds on which unit we wanted over and over again. It is because of him that we will be back to General RV for years to come and recommend friends and family to do the same. It certainly is unusual in this day and age to be treated this well as an out of state buyer
chuck from PA

We received a very efficient, yet thorough overview of the coach and retained much of it! The lady in the business office did a nice job on the paperwork. The sales manager was very cordial.
Robert from IL

I can only say that Anna and I have done nothing but rave about the General RV experience. I know for sure that our next coach will be through Gordie and your store. I also know that several of our fris have been very impressed with what we have told them of your Organization's, and your own personal commitment to make it right!
Joe from NB

Our new trailer, Sydney Outback 32 BH that we bought from Mt. Clemens General RV was delivered yesterday. It is wonderful. Everyone at your location is so professional. Our salesperson, Edna was great as usual. The tech, Jason, who did our walkthrough, was outstanding as well. We bought our first trailer at an RV show back in 2000 from General and we came back to purchase our second RV from them as well. You can't go wrong with General RV.
Jeffrey and Leisa from MI

Sandy, I'm very happy of my purchase, the trailer was very clean like you told me. The personal of Brownstown are very professional and courteous the sales manager and the rest of the team. The trailer was prepared and washed just before we picked it up.
Eric from QC

Words can say so little when someone has done so much, but we thank you with all our hearts! Thanks for a job well done!
Jerry

Everything is great, it was a pleasure doing business with General RV.
Brad from MD

Michelle, Wanted to thank you for all your help. It was a smooth transaction. Your company was very friendly and answered any questions I had. You all run a top notch company. I would do business with you again. Thanks again,
Jason from WV

I would like to acknowledge the kindness and professionalism we received from your staff at General RV in Wixom, MI. We traveled to Michigan from Virginia with the intent of purchasing a motor home. We were greeted by Dave Gornall, whom we had been talking to about the purchase. He was so helpful on the phone that we decided to travel to Michigan to purchase our RV. Bill, in Service, gave us a very informative guide through the motor home. As it turned out, we changed our minds and decided not to purchase it. Our down-payment was returned and total courtesy was shown to us. We returned home to Virginia and realized we had made a mistake. We called Dave back and he was just as kind and patient as before. We told him we would be back the following week to purchase the RV! This is what we did and have been very happy with it. Due to Hurricane Irene we spent our next two days in the RV where we still had lights, refrigeration, air conditioning and TV, things we usually take for granted. I just wanted you to know what a great staff you have and should be very happy to know how well they represent your business. Sincerely,
Dan and Linda from VA

My experience with General RV has been nothing but amazing! Your staff and dealership was great. The help I got was out of this world. I can see why you're such a large organization. I live in Newfoundland. We have 2 RV dealers here and because they have a monopoly here you don't get the same customer service. Well, keep up the great work! Thanks,
wayne from NL

I am writing to let you know about the excellent treatment that my wife and I received at the service department of your Brownstown dealership. We purchased our Class A motor home from your dealership just about seven years ago. We recently had the skylights replaced, a full RV check for leaks and a new cable run to the rear TV. We picked it up on Saturday. We decided to go on a short trip and made reservations. I put water in it on Sunday and found that a 90 degree plumbing connection had failed at the hot water bypass. We bought some repair parts at Lowes that didn't work. On Monday morning I bought some more repair parts, but they didn't work either. I called Tanya in your service department. She said they were swamped, but we could bring it over, drop it off and get an estimate. We got to your dealership just before lunch. The gentleman in the service department said, "Let me have one of my guys look at at it rather than having you leave it here." Matt repaired it in the parking lot! We made our camping reservation on Monday evening. I have also received excellent treatment in your parts department from Scott, Bob and the others. Your people are great! Thanks,
John and Connie from MI

Alyssa, I wanted to thank you for all your help in getting our rental booked. We had a great weekend in the RV. We had never gone RVing before and now have found our new way of getting away. General RV has been great from the beginning to the end.
David from MI

I just want to let someone know how awesome of a guy Troy in the service department @ Birch Run is. From the initial drop-off of my unit, to his follow-ups on what the service techs found, to him calling me upon completion, he's been very friendly and professional. Your service department is also very efficient! I dropped the unit off Monday evening at 4:00, and the 4 items on the punch out list are done by 11:30 on Wednesday! My only regret is that I didn't buy my trailer from Birch Run. Next time, I'll go to one of the metro stores to stay in the General family!!!
Jeff from MI

Brett, All I can say is wow! That is just a wonderful camper. We couldn’t be happier. You would not believe how many people came up to us on this past trip. That thing really sticks out from the rest of them (almost too much). It’s like we are on display. Out of all the things that this camper has the outside kitchen is probably the most valuable thing. What a convenience to have all that stuff outside. The tow was very impressive. It is amazing to see how much that camper is moving and you don’t feel it in the truck. Thanks again for everything. I will be emailing Loren about the service that you and Geoff provided me. It was a joy dealing with you guys. Regards,
Randall from MI

I would just like to share our experience at your Brownstown location. We went in Thursday night to look at purchasing a used RV. We had been looking for awhile and hadn't had much luck. Brian was our salesperson and was extremely helpful and kind even though our price range wasn't very high. He did his best to work with our price range. When we said we had to think about, he was still extremely kind without making the sale. We ending up going back and purchasing a trailer. Your mechanics were awesome when it came to finding a problem and again very helpful. Overall we had a great experience and will only be shopping at General RV for our camping needs (even though there are 2 other stores closer to us) and will refer our friends there. I just thought I would share since most people like to share the bad experiences.
Wendy from MI

Hi, I just picked up my 5th wheel from your Birch Run store after having some warranty work done on it. I am very pleased with the work that was done. I also wanted to bring to the company's attention, two of your employees who go above and beyond. Jackie, the service advisor, is a very sweet and friendly young lady, who goes out of her way to be helpful. Lori, in parts, is just as sweet, friendly and helpful. She always has a big smile, a hello and a story for me every time I come in. I should mention Sid and Rusty. Sid talked to me on the phone twice, telling me about everything that they were working on. I really appreciated that. And as for Rusty, although he and my wife butted heads when they first met (I guess that's bound to happen when you get two salespeople together), everthing worked out and we got a great deal (I love my new home away from home by the way.) Rusty always makes a point of greeting me with a big smile, a hello and a handshake and asking how everything is. Anyways, I just wanted to point out these people to you and let you know what nice people you have working at your Birch Run store. Thank you. Sincerely,
Walt from MI

We were traveling through Salt Lake City, Utah. We had a serious problem with our travel trailer. It was a four day holiday and we were wanting for help. We found that help at General RV with exceptional assistance and remedy to our problem. Thank you so very much Aaron, Service Mgr. and Kitty in parts.
Helen and George from FL

Our 2012 Voltage fifth wheel purchase is our first from General RV in Wayland. My wife, Nancy and I, had three trailers to date. The last one being a new purchase as well from a dealer in Muskegon. We had begun shopping around for a new toy hauler. Nancy and I had found a couple we were serious about and after talking with Glenn, we decided on the Voltage from General RV. Although price is always taken into consideration, was Glenn's personal representation of his salesmanship and his proud references of how General RV in Wayland takes care of its customers that sold us on this unit. He was right. Amanda and Joe in Parts are fantastic people to do business with. Amanda was very honest with the wife and I as to which products were of a better quality and would serve us better. The walk-through with Josh was all that I expected it to be. Josh was very polite and understood this is our first Fifth Wheel and was very good at teaching us the hook/unhook procedure. The walk-through was very thorough. After having the new beast home for a few days, Jim in service called to inform me that there is a recall on the fuel system for the generator. He was very accommodating as to when I could return it to have the recall done. I was there in just a couple of hours to have it done. Jim noticed something amiss with one of the slideouts and stated that he would have that checked as well during the recall repair. With the recall being done and the slideout checked, I was set to go in about an hour and 15 minutes. Impressive. I must say, I have seen several of the General RV employees during my few visits there and am very impressed at how polite and welcoming everyone is. Kind, friendly smiles. Sincere. I would be proud to say that I worked with such a great team as you have at General RV. Not a lot of room for improvement there. With Appreciation for a job well done,
Carl and Nancy from MI

Thank you so much. It was a real pleasure to do business with your people. Tim in Sales, Jim, Shirley, Linda, Dale, Rick, Tim in the service....what a great team you are. I don't want to forget Terry Bader in your Internet Dept. who was a real friend to assist us in choosing our RV. Be sure that we will be recommending you to our family and friends in Canada. Thank you again, to all of you. We feel like we were not only a buyer, but a friend.
Ghislaine from QC

Dear Wade, I just wanted to say thanks again for all the hard work you and your General RV team did to get me back on the road for our vacation. My family looks forward to taking our trip to Boyne each year and this year was extra special because we bought our new RV especially for this trip. To say that we were devastated to discover a problem with the camper that could have cancelled our trip, would be putting it mildly! We were crushed! However, the General team at White Lake pulled off a miracle and we were able to make it "up north" and continue our traditional vacation with our friends. Memories are built around our experiences and just like a good book, sometimes the beginning might not be great, but by the time you're near the end, you don't want it to end. Our memories of this trip will always include you and General RV for getting us there. Coming from someone who is always trying to help people, it's humbling to know that when I needed help, there was someone like you to help me! Sincerely,
Vince & Family from MI

Tonya,

You're the best. Thanks again for all your help. The motorhome was perfect for the concert. Really makes me want to own one !! The service at your place was top notch. We will be back for any RV rental needs for sure!
Lisa from MI

Cindy and I are 100% disabled from our wounds suffered overseas...we both had the dream, as all do, to have adventure and travel the Country we Love and fought for. Being disabled we had certain concerns. We met Bob Moss at your Wixom location. We already had an idea of what we wanted and on the hottest day of the summer Bob, Cindy and I searched and found just what we wanted and more. We have never owned a travel trailer and when you're at the peak of anxiety, not knowing if you can even do it or not, they made you feel right at home and comfortable. Picking up our camper was a wonderful experience and one we will always remember. This is a big step forward for us and will help with our therapy very much. I can't tell you how much we appreciate all the extra things you did for us. Jeff, in the shop, was wonderful and so patient with us in the heat and pouring rain. He made sure we knew every inch of our camper. We bought a used trailer and were still treated like we bought the best on the lot. Thanks to everyone that helped us...there were many. General RV is the most Military Friendly business you can choose. Thanks Bob and Geoffrey...no pressure and the quality and service is second to none. Thanks, Jeff in service. Thanks again and again...From Two Wounded Warriors.
Eric and Cindy from MI

Hi Terry,

Well I made it down to Ohio and back (3800 km or 2375 miles) and in one piece. I can’t say enough about how wonderful our experience was. I know there are no establishments here in New Brunswick, Canada that can hold a candle to your overall package.

We were looked after from the second we stepped in the door. They quickly lined up a walk through with Jay and Brandon who were extremely thorough in their details. We then went into the parts section and picked up everything we needed for the trailer were basically on our way.

Again I can’t thank you enough for the awesome experience. Not sure if the wife knows it yet or not, but you may see me again in the next couple of years. I will also spread the news to anyone that will listen.

Sincerely,
Nevin from NB

I think you guys are great. I really like your Facebook page.
Jamie from IL

I love all you amazing, happy General RV people!!! We are so excited and pleased with our new travel trailer! Thank you for taking the extra time to build a relationship with us and really care for the needs of our family. You are truly the example of SUPREME customer care!
Steve and Mary from MI

My wife and I visited your showroom on Friday looking for a motor home. Our salesman was Scott, who really impressed us with his knowledge, courtesy, and friendliness. He also was not a "pushy" sales representative. Although we were unable to complete a deal, as the motorhome we liked was somewhat out of our price range, we were greatly satisfied with the experience. Perhaps we can still come to sort of deal on that unit or perhaps others in the future. Please take the time to commend Scott for being an outstanding representative of your organization. Thanks.
Daniel from PA

We are absolutely thrilled with our new Thor Four Winds Siesta 24 SA motorhome purchased from General and picked up at your Utah location on June 7, 2011. The service at your facility was outstanding and exceeded our expectations. Mike was very thorough in explaining the features and operation of the rv, as was Darren, and the parts department went out of their way to help us. All of our concerns were promptly addressed. We would like to thank Paxton for picking us up at the airport. Thank you for your service from a satisfied customer.
Lindell from MO

I just wanted to let you know about the excellent service we received recently at the Wayland location. The salesman, Larry Klunder, was very helpful and knowledgeable as we looked at replacement coaches for our 2008 Open Road that was completely destroyed in a flood. Josh Cooper did a great job with the all paperwork involved. Also, back in 2008, he recommended we get replacement insurance with Foremost Insurance on the Open Road, and we are very grateful we heeded his advice! And Sales Manager Bruce Ter Veen was great! He kept calling the insurance company and keeping things moving along, so as to expedite the transaction. All the people at this location, from service department personnel to the associates working in the store, are informed and obviously dedicated to ensuring that customers get the best treatment possible. We are very happy with our new 2011 Forest River Cardinal, and plan to continue an ongoing relationship with Wayland General RV for all our RV needs.

Thank you,

Larry and Marianne from MI

Dear Mr. Lessner, I have just picked up my new/used Monaco Diplomat from your store. I wanted to let you know how much I thought of your associate, Hal Hall. I live in Elburn, IL, and was happy to see you open so close to home and was impressed by the history of your company and made up my mind to buy from you if I could. I knew you were having a grand opening and came in early to make my trade or go somewhere else with my business. I met Hal and could not have been luckier. He took the time to listen to my concerns and made me very comfortable. He was professional yet personable. He got to work and we made the deal. He then introduced me to Mark Kovacik and once again I was treated efficiently and made me feel confident in your company. Thank you, and I wish you well in Huntley.
Daniel from IL

Hi Terry Back home in Newfoundland. Trip went great. Pleased with my Motor Home. Would like to thank you for the excellent service I received all the way around. Special thanks to Dave and Larry at the Wixom store. It was a pleasure dealing with you. Again Thanks for everything.
Mary from NL

We purchased a 5th wheel from the General RV store in Wayland. We have enjoyed it greatly. There have been some problems with it that we have had corrected in Wayland. Our contact there has been Candice Downs. I have nothing but good things to say about the service that we have received from her. She is friendly, professional and always honored her time commitments as to completion of the work. While it is never fun to have to drop the 5th wheel off to get service, having Candice as a representative makes the task much more bearable.

Sincerely,
Dale from MI

I want to take the time to express my sincere thanks to your Service Advisor, Tim Geier at your North Canton, Ohio location. We purchased a Heartland Bighorn on March 12th, 2011, at the RV Show in Columbus. We went to North Canton to finalize the paperwork and do a walk thru the following week. I personally made a list of things that needed repairs before delivery. Unfortunately, the person we spoke to left the company which caused some major miscommunication after delivery was made.

What I didn't expect was to be told I would be paying to transport the unit back in order to complete the repairs and this was unsettling at the least. However, through several phone calls and emails, your Service Advisor, Tim Geier, understood where there was definitely a miscommunication and handled the situation very professionally. Our RV was picked up and redelivered at no charge with all the repairs completed within 7 days. We had constant communication from Tim keeping us up to date on the status of the repairs. The customer service we received from Tim was excellent and he even went the extra mile to ensure us that he would personally do a walk thru before final delivery.

Tim has definitely restored my faith in excellent customer service being provided and my desire to refer our family and friends to General RV Center. It was so refreshing to have a Service Advisor who understood my concerns and frustrations, but most of all took the time to make sure every detail was handled properly. We are very pleased with Tim Geier and General RV Center and look forward to doing business in the future.

Sincerely,

Kimberly from OH

I just wanted to complement your company on your customer service. I ordered the Stick on States map from your online store. The picture on the page showed the solid color states, but the item I received was the new version with the license plates. While it did take me a couple tries to get ahold of the right person, but once I did Chris Pitt was extremely helpful. He immediately confirmed that only the new version of the map was available and said I could return the item for a refund. He scheduled a FedEx pickup for the next day (so I wouldn't have to repay the shipping charge for the return) and to my surprise, when my original purchase was refunded it was for the entire amount - including the initial shipping charge. This is the kind of service that keeps customer coming back, and yours will definitely be on my list of places to buy from in the future.
Jennifer from IA

I would like to thank Cristina again, at Mt. Clemens, for fitting me in and having my plumbing problem repaired while I waited. I called Cristina and told her it wasn't even a week old, she said " That won't do, bring it right in" I am so impressed. Thank you and her again.
Mark from MI

Want to Thank Dawn Pires and Melinda Kirk. I met alot of salespeople at the RV show, but only Dawn thought she may be able to get us out of our 2011 travel trailer. After some going back and forth, we came out to see a couple of options she had, and after a Great job by Melinda, getting around a couple finance issues we had, we are now happily camping in our 266 Keystone Springdale. I would not have thought it possible, without taking a beating - which we didn't! THANK YOU MELINDA AND DAWN!

Sincerely,
Mark from MI

Hi Edna,

Sorry I haven't been in touch sooner. Went camping for the first time this past weekend. We are very happy with the trailer and would like to thank-you and the General RV staff that looked after us. You will be highly recommended by us. Actually we have friends here that just bought a used unit from your Birch-Run location.
Al from ON

I was very pleased with the service we received from your saleman Chris Rohde. He was very on top of things and knew what he was talking about. He showed us what we wanted to see and help us to decide. He is very good. That is hard to find a salesman to take the time as along as he did with us. We were very pleased. Thank you and Thank Chris. We will be back and tell our friends about him and his service.
Bill from OH

Dan, THANK YOU for your help in getting the missing parts that I needed for my Uni-Rack bike system. You got me everything I needed and it works GREAT! MUCH APPRECIATED!!!!
Karen from TN

I just wanted to drop a line to your showroom in regards to a gentlemen that works in the parts dept named Bob Good. I am new (1st timer) to the RV world. Every time I come into your store Bob always goes above and beyond to help me out with any questions or help that I need. I would like to say Thank You for all of the help that Bob has given me. The parts dept. in general has helped me out alot with my new experience in the RV world. The kind of treatment that I have received from your establishment will keep me coming back!
Jeff from MI

I got my Motor Home at the Brownstown dealership. In fact, I'm on my second one. I have always had good service and helpful people in all parts of the store. Brian Sinatra knows his stuff and I recommend him in sales.
Steve from MI

Terry,

Just wanted to let you know the Mt. Clemens guys were outstanding. Everything went very smoothly. In fact the whole experience dealing with you in the Internet Department has been far better than dealing directly with some dealers' stores. No problems at all with importing. I have it set up in my yard.
Colin from ON

Your service department is awesome! We stopped in on a trip recently with a minor problem and you fit us in right away. We were on the road again in minutes. The technician would not accept any money for his time. What great people you have!

Thanks again,
Jeff from MT

I would like to tell you what a great couple of guys you have working for you. Our salesman was Chris Rohde and the finance person was Spencer Hallett. These guys were great. They helped my family and I get the camper we've always wanted. Everyone was friendly and concerned, from the greeter to the manager, but these guys helped out a lot. Thank you and keep up the good work. I know it's hard to find dependable caring workers, but I can't say enough. Thank You.
Thomas from MI

I filled out your survey I recently received, but felt I still needed to write a note. I just purchased a new PrimeTime from you and picked it up to prepare it for the season. Candice has been working with me and she is absolutely amazing. Everything and anything I bring up, she handles with ease. So many times businesses make you feel like they're doing you a favor to help you. Candice and your team make me feel like you're thrilled to have me. I don't know how you do it, with the number of customers you have, I still am made to feel like I'm your only customer! Attention to detail, answering questions, handling problems...quickly and effectively. Your service area is so inviting and clean. The people are all friendly and helpful...and like I said...Candice. Wow. I wish I had the ability to have a dozen employees like her. She is simply the best!!! I can't say enough about how thrilled I am with your facility. I can tell you this...I'm telling everyone I know, and even some I don't, about your facility and how they would be crazy to go anywhere else. I know you sell bigger more expensive units, but you still make me feel like I'm your top customer. Thank you for that. Keep it up! Don't change a THING. (And keep Candice on staff at all costs!!!)
Jack from MI

Hello Doug.

I just wanted to send a quick note to say Thank You. I was very impressed with General RV, from yourself as our salesman to Joe the tech that walked me thru the trailer, to Frank who made me feel more comfortable with customs and transporting the trailer to Canada. I would definitely buy another trailer from you guys in the future after the experience we had. It is always nice dealing with professionals. Thanks again.

Mike and Ange from ON

Hi Zack. We are headed into the frozen North so we are not taking water on board and it has not been a problem. Everything else has been fine and enjoyable. All of the folks at General RV (Draper, UT) treated us very well and we enjoyed the experience. It would be difficult to pick out an individual, but I must say that Bob and his son were so very kind in helping us get on the road and advising us on the route that would best suit our intentions. For that they will not soon be forgotten.
Lenard from CA

The staff and sales person handling our purchase of a Coachmen Clipper 1285SST are all professionals and honest people. No high pressure sales tactics, all questions answered, real pro's ! We took possession of our Clipper following an extensive demonstration of all systems in our unit. From setup to "how to" of the a/c, fridge, lp system, water system, electrical and all other intricacies of the Clipper, from setup to take down. We drove away with it feeling safe, driving with the clipper attached to our vehicle and comfortable knowing all the systems, settings, setup and driving safety were covered by the demonstration. We will recommend General RV to those we know and have become loyal customers. Special thanks to Shawn Little, our salesperson who stayed with the purchase process every step, Joe Vassallo and his associate business manager for their handling of the financial aspects professionally in a friendly manner, Rick Drinkhorn, Service adviser for his thoroughness in demonsrating the Clipper to us and Mike Thrower, General Manager for the professionalism he displayed both for us and through his associates.

Thank You,
Dave and Sharon from MI

Christina Foxhall from your Mt. Clemens service department truly went out of her way to give us super service these past two months. Our thanks to her.
Charlene from MI

My husband and I just took possession of our 2011 Damon Daybreak today. Thank you to Chris Rhode and all of the staff at Brownstown. They went above and beyond and were fabulous.
Sue and James from OH

Dave, Looks like everything went smoothly at the border! Thank-you for all you did for us! I have given your name to two friends of ours, one that is currently looking for a camper for this season and another who will be purchasing next winter. I hope they get in touch with you, we have raved enough, you might want to keep an eye out for more of us Canucks, eh? Enjoy the weekend, and again, thanks for everything! Keep in touch.
Stephen and Kimberly from ON

Just passing along a BIG THANK YOU for placing your support for the RELAY FOR LIFE on your sign along US 131 and also for what you do for the community of Wayland.
Dan from MI

Hello Gentlemen, We are very pleased with the new camper we purchased from General RV. I just wanted to say thank you and pass along not only were we 100 percent satisfied with your efforts when we picked the unit up, but we were amazed with your facility. The North Canton store was professional and courteous from the moment we arrived. The delivery time was right on schedule. Our walk thru was with Jeremy. He was excellent, went over the unit inside and out. Then we met the Service Manager, he asked about the hitch configuration. I believe this was Brian very, personable and helpful. We explained the nightmare we had at another dealership. Brian talked to us and informed us that General RV does not just look for the quick sale, but looks to the future business that will come. All and all, I don't believe we have ever been to a place of business with a customer service program like yours. "EXCELLENT". Thank you.
Kevin from PA

We just wanted to send a quick note to let you at General RV at the Mt. Clemens store, know how amazing all of you were. We are from Ontario, Canada and were skeptical about purchasing a unit from another country. We first saw your units at the RV show in Novi and one of your salesmen there reassured us the process is much easier than we thought. So we decided to check them out later online. Right from the start, from Matt Olds the internet agent, to Merry Steffan who was just fabulous on helping us decide which unit was best for us. You guys made the whole process so easy for us and every one was eager to tell us the do's and don'ts. Even though we've had a motorhome for the last few years, a trailer requires a different approach. I can't begin to tell you how much we love our new trailer. We were blown away by the attention and outstanding customer service, from Joe showing us the in's and outs of our Wildwood 26TBSS and Frank for delivering it across the border and making sure everything ran smoothly with customs. My husband and I felt like we had top notch treatment from everyone and can't wait to recommend General RV to our family and friends. Thanks again Merry, you're the best!
Patty and John from ON

I just would like to take the time and let you know about the staff at the Mount Clemens office. They are superb in customer service! Edna Greco is a true gem and I appreciate how she went out of her way to put me in my new camper, as well as Larry Walch. Thanks so much you guys. I will spread the word and when I am ready to trade up I will be back!!! Thanks to Edna and Larry!!!!! Sincerely,
kristine from MI

It has been nearly a year since a low branch took off my motor home’s antenna and skylight and your organization restored same to like new condition and with very little advance notice. (As I recall, I drove in to look at the parts and fully expected to have to install them myself.) You and your organization said that you could, and would, make the needed repairs while I waited. And so you did, very, very well. Now that the time is approaching to think about another summer trip north, I could not help but recall how your involvement really saved our last vacation from California and I wanted to let all involved know just how grateful I am for your prompt action and excellent service. Should I happen your way again I will definitely stop and shop at GENERAL RV CENTER. Again, Thank You So Much,
Jim Bond, Mayor of Encinitas from CA

Josh, I'd like to say thanks for making my purchase of a new Jayco travel trailer a pleasurable experience. You did a great job of taking care of the sale and the follow-up to make sure the delivery went smoothly. I also have to say I was very satisfied with the service department and the technician who did the hitch set-up and walk through. I'd recommend your dealership and you personally, because of my good experience purchasing my new camper at General RV. Sincerely,
Delores from MI

I had to take a little time to tell you about our experience with your Wayland, MI staff, especially Larry Klunder and Bruce TerVeen. We have spent the past 2.5 years looking for a motor home. Our parameters were very narrow regarding size, style, price, etc., but we knew "our" motor home was out there somewhere. During that time I have visited many dealerships and talked to many salespeople and let me tell you some of those experiences were not very good. I had just lost out on a motor home in California so I thought I would visit websites again - that is where I found the little BT Cruiser at your Wayland lot. Saturday morning we called to make sure it was still available and made the 3 hour trip there. Upon arriving we were introduced to Larry Klunder who already had the unit warmed up and ready to go for a test drive. After driving it we decided it was almost perfect for us. Larry went through the unit with us and answered all our questions honestly (really honestly) without giving us any "salesman" talk. He made us feel like we were talking to a friend who was knowledgeable about the product and wasn't just out to "make the sale". He was wonderful! It didn't take us long to put the deal together with Larry. Every step of the process was enjoyable. Larry introduced us to Bruce TerVeen, who gave us options regarding financing and insurance. Bruce was polite and didn't try to pressure us into anything we did not want. He respected our point of view while giving us our options. While we were waiting for the paperwork to be processed Larry took us to meet the people in the store area and helped us pick out just the right equipment for our motor home. Not one person tried to sell us something we did not need - it was amazing to be treated so well by everyone there. Once the paperwork was complete we met with the business person (I regret that I did not get his name). Again we were treated with great respect. We were done in just a few minutes. We did purchase your insurance for the unit because it offered the most coverage for the least amount of money. Talk about a 1-stop-shop. Great way to diversify. We were offered the opportunity to take delivery at the Birch Run store, which is only a 40 minute drive from home, but opted to go back to Wayland to take delivery and get the orientation there because we want Larry to be a part of that too, he has truly gained our trust and loyalty. So, we will take delivery of our very first motor home, on February 21 and we can't be more excited. You should be particularly proud of your Wayland, MI store. They are professional, courteous, knowledgeable, and most importantly - trustworthy. Especially Larry Klunder - He is truly a General RV Gem. We look forward to a long relationship with General RV and Larry Klunder. Sincerely,
Pat and Dave from MI

I want to Thank You and all of your Team for assisting us with the purchase of our RV. It is a major investment for us and one that I was undecided on, as I learned of new features and other options. However, we are settled now in Reno for the time being, and enjoying our purchase. Edna and TJ were my main contacts and both did a great job! In a year or two we may want to take you up on your offer to upgrade. Regards,
Dennis from UT

We knew about General RV by driving by it off I-75. So, when my daughter got her wish from "Make-A-Wish" we chose General RV as our wish, so we may explore outside Michigan and to be close to family. So glad you are part of our wish!
Kerry from MI

Hey Guys The Robinson family wanted to send a quick note of thanks and appreciation for helping us with our motorhome purchase. This was a huge investment for us and you guys made it feel comfortable. The boys each claimed a couch and really enjoyed the ride home. Larry (in Service) was great and we truly felt like his only priority today and never felt rushed. Please pass along our appreciation to Larry. Thanks again for everything.
Todd and Lisa from MI

My wife and I would like to thank all the staff at Brownstown for making our trailer purchase a pleasant one, especially Mike Adkins. Mike is a very professional salesman who not only answered all our questions, but worked with us on a price that would fit our budget. My wife and I would like to thank General RV for having such a dedicated staff.

Sincerely,
Bob and Clarisse from MI

This note is a bit tardy, but it is never too late to say "thank you". Your service team at the North Canton shop, Tim Geier and Brian Biggee, have earned a huge pat on the back as they helped us move from rookie RVers to veterans. We have actually traveled coast to coast in 2010, our first year behind the wheel....

I spent 40 years in a service based business and know how important customer relations are to the long term welfare of a company. Just wanted you to know that these two gentlemen acquitted themselves very well in support of the General RV reputation for service after the sale.

Sincerely,

Michael from OH

Sandy, Thanks for setting me up with the factory today. It worked out great. We got there about 1:30. They were getting off at 2:30, but 3 or 4 of them hit it and got everything fixed. The slide-out turned out to be not so serious. A piece of crown molding from above the bunks came partially free yesterday. When we opened the slide it pulled it completely off. The molding fell on top of the slide-out, so when we went to close the slide, it couldn't close all the way. They got the piece out and replaced it. I can't tell you how pleased I am with General RV. You, Geoff and Larry have been great. I don't have many friends looking for RV's, but if anyone starts, I'll recommend they consider giving you a call. Thanks for all your help and have a Happy Thanksgiving.
Keith from TX

Hi Jeremy! I cannot tell you how happy we are with the camper! The boys are over the moon excited about their own bunks! Even though we had to drive across Michigan we had a great experience. I am truly happy with going with your company. The ride home was much smoother (and less gas) then the ride there and Art feels like it hauls soooo much nicer. We will be recommending your store to friends...and actually have already in church yesterday! Thanks again for all of your help with everything!
Art and Jessica from MI

Steve, Thanks so much for making our 5th wheel purchase such a great experience! Ordering it, keeping us updated on the status, financing and the walk-thru with Bob were all handled efficiently and professionally. Great job and we love the trailer! Thanks again,
Bill and Marcia from MI

I am very satisfied doing business with you guys. Even though I just purchased a used fifth wheel, I was treated like I was spending $100,000+! I would & will continue to do business with you! Thanks again.
Dave from MI

I wanted to take a moment and recognize a few of your employee's that have done a great job before and after the sale of my 40G Discovery. Fred was knowledgeable and not overbearing during the sale. Tim Nicholson was excellent and very patient during the sale. His deal and time he spent with my wife and I really "sold us". Finally, the service questions and time Tim Geier has spent helping me get set up for the winter service visit is awesome. Having bought 4 campers/RV's in the last 9 years, I have seen some pretty poor service and attention after the sale. The staff, specifically the ones mentioned, really have been a pleasant surprise from that of your competitors. In fact so much I just talked a patient today out of buying from a dealer in Harrisburg and at least looking with you guys. Looking forward to my service visit in November and many more great years with General RV. Thank you,
Steven from PA

Hi Terry, Just to let you know I made it home to New Brunswick without any problems. Thank you again for the great service. You guys run a first class operation ! Regards,
Robin from NB

Hi Jeremy! I cannot tell you how happy we are with the camper! The boys are over the moon excited about their own bunks! Even though we had to drive across Michigan we had a great experience. I am truly happy with going with your company. The ride home was much smoother (and less gas) then the ride there and Art feels like it hauls soooo much nicer. We will be recommending your store to friends...and actually have already in church yesterday! Thanks again for all of your help with everything!
Art and Jessica from MI

Stopped by the RV Show, met with your sales staff and purchased a used toy box fifth wheel at the Birch Run location. Everyone from your greeter to all of your sales staff and the sales manager were outstanding! I could not have had a better experience. I will recommend your company to anyone who asks about an RV. First class operation. Thank You Again.
Vern from MI

Terry, Thanks for following up. The purchase went very well. Angela handled the financing and it was what I expected. Your technician, David, was AWESOME! Make sure that he receives some recognition for doing his job. I have some RV knowledge, but he took the necessary time to explain the features/functions of the unit.
David from FL

Jim and Jay,It has been almost a year since we purchased our 2003 Discovery from the fine people at General RV. As of this morning we have spent 130 nights in our motorhome this year. We simply love our Discovery!Our experience with General was fabulous. Everyone was courteous and professional. Jim was great to work with on the sales end and Jay did an absolutely wonderful orientation with us when we took delivery last October. Now a seven year old unit, the quality of the Fleetwood product is a delight. We have spent more time in our Discovery this year than our house. The quality and comfort of this Fleetwood product is just wonderful.In a few weeks we will celebrate the 1st anniversary of purchasing our Discovery from General RV and the wonderful experience we had at delivery with the staff still resonates to this day! Thank you all for a wonderful experience.Regards,
John & Kim from PA

Steve, Thank you for a great buying experience and a GREAT DEAL!! I have NEVER made a better purchase in my life! I'll tell everyone I can what you can do. Thanks again!
Chris & Laura from OH

Please pass along my thanks to Chris and Dave at your Wixom center for their concern and help. They went above and beyond to get us back on the road. The final work that was done was done well and timely. Two great employees. General should be proud of them.
Len from MI

We just wanted to let you know how wonderful your staff is at the Mt. Clemens store. From the moment we walked into the store, we were comfortable with Larry, Mark, Joe V. in finance and Patrick in service. We knew nothing about what to look for in purchasing our first RV, but through their guidance and patience they took the time to show us how everything works and made us feel very comfortable in the purchase of our new Coachmen Freelander. What a great staff! I would recommend them to anyone who is looking to purchase a RV. Thanks again to all of you! The owners should be very proud of the service you extended to us.
Joe & Karen from MI

I just wanted to comment on your location in Orange Park, Florida. I purchased an R.V. from them a couple of months ago. This place knows what customer service is and they treat you right. I am talking about sales, service, parts and the store. The Manager, John Dyer is always making sure the customer is taken care of. Good Job! Thanks.
Jimmy from FL

I just had to drop you a note to let you know how much we appreciated the help from Carlo when we were trying to find holding tanks for our motor home. We bought our 1986 Jayco motor home a couple of months ago. We traveled to Erie, PA to get it (we live in Dover, OH), got it home on a Monday and on Thursday evening we decided to take it camping for the first time. We swung by my brother's house and while we were there a lady ran into the back of it and totalled it out. I couldn't believe it! We wound up buying it back from the insurance company and have been fixing it back up ever since. We are down to the holding tanks and have called several people and have been to a couple of places to try to find out what tanks we needed. NO ONE knew and they didn't really act like they were interested in doing the looking, or calling Jayco to find out what we needed. We were desperate and very frustrated. We made a trip up to General RV and we talked to Carlo. He told us to give him some info and he would try to see what he could do. At the time I thought he was the nicest person and really seemed interested in helping us. I called him with the info last week, but he said it would be a couple of days because of the open house you had. Low and behold, he called this week and had the best news of all! He found us the correct size holding tanks!!!!! He worked with Jayco and actually did the research for us to find these tanks.I can't tell you what a valuable employee you have there. He was so nice to us when we came up to your showroom and when we asked questions in regard to what we possibly needed in the way of hoses and valves for these tanks (we haven't camped before and he explained and showed us how these worked, there were no manuals in the motor home either to refer to). We have ordered the tank and I'm sure Carlo will help us with instructions on the installation. I'm sure we will be doing more business there. Again, you sure have a good employee and he is a valuable asset to your business. Thank you very much for all the help we have been given!!!! Sincerely,
Lori And Dave from OH

We just bought a camper and I just wanted to say how great everyone was. Every person I talked to was helpfull and nice. We bought our camper from Merry and she was amazing. We had problems with the wiring on our car, so it took longer than expected and Merry offered to drive us home personally if we didn't want to wait. I only wish I could buy everything from her. I'm disappointed I won't buy a camper every year. Thank you.

Steve from MI

My wife and I wanted to "Thank You", Don and Matt, for doing such a terrific job on our Coachmen Mirada when we had it in for service last week. It was a long day for everyone, but you guys hung in there and got the work done so we could get on the road. We're in Niagara Falls now, the water issue is gone and we are very much enjoying the motorhome. Thanks to all of you! Regards,
Keith And Randy from CA

Dear Tonya, Thank you very much. We are VERY satisfied with the material and service delivered by General RV's Rental staff. Both RV's were in very good condition (almost new too) and clean. The employees were friendly and gave excellent service (with a smile). Cruise America lost a customer to RV General for sure! With kind regards,
Jeroen From The Netherlands

I would like to let you know, and any future customers, how great the sales staff is at General RV, Wixom. Our salesman, Bob Bianchini, was outstanding in helping us get into a new Fleet Bounder from our Gulf Stream. He went out of his way to help us. This experience will make us come back again. We will recommend General RV to everyone we know who wants to buy an RV. I already talked to a potential motor home buyer in Florida to go to the Jacksonville store instead of a competitor. Thanks for the experience. It was enjoyable.
Larry from MI

Matt, On behalf of the Make-A-Wish Foundation of Michigan and more importantly from wish child Alec, please accept my deepest gratitude for your generous discount towards his camper. Donations such as the one you made help the Foundation immensely. Your generosity is greatly appreciated! Alec loves his new camper and stated, "It's a place where I can relax and escape to." You have helped put a huge smile on Alec's face. We hope to continue working with you in the future as together we strive to make the wishes of these very special children come true. Sincerely,
Alissa, Make A Wish Foundation from MI

Just a note to pass along regarding some of the most considerate, prompt and professional maintenance service I have ever encountered in 10 years and over 100,000 miles. A strong wind whipped our entrance door out of my wife's hand and moved the door alignment just enough to be a real pain. The door release handle became very hard to unlatch, and the remote keyless entry would not lock or unlock the door. Also, I found a fuel stain on the concrete under the genset and my satellite dish started having trouble locking on. We were in the Detroit area, so last Friday I called General RV Center in Brownstown, MI, told them that we are full timers and that we needed help. Despite this being their busiest time of the year, they scheduled me in on Monday morning at 9:00. They realigned and lubricated the door latches, found and fixed a small fuel leak in the genset and reprogrammed the dish software, all by 11:00! Their people were professional, prompt and courteous above and beyond any possible expectations. As I have stated in the past, I have found during my travels that some dealerships can be arrogant, inflexible and not overly competent. They could use some lessons from this outstanding dealership. I am not hesitant to criticize poor service, but also believe giving credit where credit is due!
George & Mary from SD

Merry & Walt, A big thanks for all the help getting me fixed & back on the road in time for our next trip. Merry thank you for helping me with the tow service & who to get in touch with. Walt, thanks for the fast turn around on the repairs. Everything was perfect, and ready for pick up when you said it would be done. It is this kind of customer service that will & has made us repeat customers.
Jason from MI

Thanks for all your help. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. It was a pleasure dealing with all of you. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. See you down the road.
Freddie from AL
Find a Southwind 32VS like ours

We all had a great time and everything was great - so much room!! Just wanted to thank you again for all you did to get us our Wildwood trailer! You and your staff out in Wixom were all great and we will never forget you.
Diane from MI
Find a Wildwood 29QBBS like ours

Loving our Purchase! Thank you! Worth the drive to get it and got exactly what we wanted at the best price in the states! PLUS our sales, service and financing were awesome an UNBEATABLE TEAM. You guys rock!
Leslie from TN
Find a Storm 32BH like ours

My husband and I chose to write this letter to you to expres our extreme gratitude for the special attention that we received by your staff when we recently purchased a new RV from your business. Sherry Corne was amazing. She really takes a personal interest in her sales and takes the time to get to know what you want and need. She showed us RVs based on our interests and helped us choose the beautiful RV that we purchased from your center. Mind you, at the time, we really weren't going to purchase a new RV. Because Sherry took the time and worked with us to meet our needs and really take our situation as a family into consideration, we are now enjoying fabulous family camping trips in a gorgeous RV. It truly is beautiful. Sherry will be highly recommended anywhere we go and whomever we talk to about our camper. She is amazing. I would also like to inform you that within a month of purchasing our beautiful new RV whom which we have dubbed Bettie Lou... we had a slight mishap between the gutter on our home and our awning. You can imagine how upset we were. I called Sherry and was upset and asked what I needed to do. She made me feel better and told me she would find out what to do next and call me back. She called me back within the hour and let me know whom to call. I then received a cute note from her two days later. That is what I call personal service and going above and beyond as a sales person. It was greatly appreciated.
Stephen from MI
Find a Wildwood 29QBBS like ours

General RV, I am writing this as a letter of sincere appreciation and gratitude for the very professional and courteous response by Bob Smith, from your Wayland location, on the delivery of our new Grand Lodge! He is, indeed, a credit to your organization. Thanks again.
Rich from MI

Just wanted to Thank You for your concern and your help in our situation at Brownstown. Thank You for having Scott help us at Birch Run store. You were very concerned and helpful as the owner and you usually don't find this with the owner. We can't express and appreciate your concern and help.
Joseph from MI

To all the personnel at General RV, Many thanks! I would especially like to thank Shawn, Rick Hollick and Anthony Millitello for going that extra mile for us! Over the years we have purchased several RV's from your dealership and would not consider buying any where else. Again - Thank you,
Gil & Lise from MI

Hi Dave, We just got back from our trailering vacation with the new Tracer and everything went 100%. The staff at your Utah branch were exceptional and helped us with everything we needed to get started. Also the Canadian registration of the trailer went flawlessly - thanks to all the proper documentation. Thanks again,
Randy from AB

Please pass this message on to your management team. We are full time RVers and found that we had an issue with our unit while staying in the White Lake, MI area. We stopped at your store on M59 and met Ray Arnett. Not being an established customer we were concerned that the service would not be up to standard. BUT we found just the opposite. Ray did a great job. Ray followed through on his commitments and kept us informed of the part status. With his help and working with your service team we identified the problem, your parts people ordered the part and Matt Otterbine, your technician, completed the installation. Matt demonstrated in depth knowledge of RVs and completed the job in a very friendly manner. You are fortunate to have people in your organization like Ray and Matt. I would recommend them to other RVers as we travel and would not hesitate to stop at another General RV facility in the future. We wanted you to know how much we appreciated their effort.
Tom And Nancy from TX

Hi Spence, I would be remiss if I did not comment on Brian's sincere and friendly response to our questions and concerns. To me, it's all about people. I spent most of my 40+ working years in some aspect of customer service with IBM, HP, and Accenture. While I always ensure that my customers received the best possible service, I also believed that my primary role was to be an advocate for the customer. Subsequently, when I'm looking for some service or product, especially at the higher end, I look for that same attitude in the people with which I will be dealing. I truly believe that if they really care about me and my satisfaction, then the rest will be handled on an on-going and as needed basis. We first met Brian at a smaller RV show early in the year. I was impressed by his patience and sincere response to our questions and concerns. Then we heard about the larger RV show, where we purchased our new rig. Quite candidly, if it wasn't for how Brian treated us and his genuine sense of caring for his customer, we would not have attended the second show. By the way, you also fall into that same category my friend. If it had not been for your demeanor and friendly treatment of us at the show, we would have never signed the contract. Please pass this along to whomever you wish. I believe it is important for senior management to know how their people are treating their customers. Thanks again guys! My head is swimming with all there is to learn about this new 'toy' of ours. But we are delighted with it and can't wait to hit the road.
Chuck from OH

You made our purchase so enjoyable. We love our new Jayco! Thank you!
Jim from MI

I would like to pass on our satisfaction with the service given to us by Ms. Corne. Her professionalism, timeliness, and friendliness were factors that were essential to our decision to purchase a motorhome from your company. Her attitude and willingness to answer all our questions was amazing - something not found in all the other places we dealt with. Please convey to Sherry our gratitude and satisfaction. Regards,
Russell from AK
Find a Hurricane 31D like ours

Dear Ms Downs, As you know I recently brought my Bullet travel trailer in for some minor adjustments, etc. Many thanks for a very pleasant RV service experience. While I waited you made me feel welcome, kept me informed, and I felt like I was the only customer for whom you were coordinating service that day. Although some things took a few hours to resolve, my service was plainly on the “front burner” the whole time. Sincerely yours,
Edwin from MI

Last Saturday we took our first trip in our used Damon Daybreak. On Saturday morning we popped a breaker. Even though I am quite handy, I could not locate the breaker box. After searching for a Damon dealer I found the number for your Wayland location. I called and the person who answered was very cordial and said the person who could help me was with a customer but would call me back. A few minutes later I received a call and explained my problem. The service person said he would walk the lot and look for a similar model and call me back. About ten minutes later he told me where to find the breaker. It was behind a grill that looked like a heater outlet. You should be very proud of your staff and I was completely WOWED with the service I received. Your location is on my list if I need any service or parts. Unfortunately I did not get the employee's name but he receives my vote for employee of the month. Thank you very much.
Dick from MI

Kristina, I can’t thank you enough for the outstanding performance on the water pump service for my camper. I looked for a place on the internet to write a great review / rating and was unable to find anything. The BBB lists your group as an “A+” which is a perfect description on my experience thus far. All is well on the pump system and I even added a surge tank to assist the pumps life. You should have received the old pump I sent back last week. I also bragged about your service to friends of mine who are contemplating RV ownership. Hands down General RV is the way to go! Please forward my thanks to Chuck as well. See you soon.
Joe from OH

Thanks for the very smooth delivery to Sarnia customs on Thursday. Your driver, Frank, was very professional and helpful! Thanks.
James from ON

Hi, Shawn! It has been my intention to send you a letter to let you know how very much we appreciate all you did for us and how hard you worked on this deal with us. We were very impressed and wanted to let you, and your managers, know how pleased we were with the service you provided and how nice everyone treated us. We have been extremely happy with our coach, (we love it), and look forward so much to taking long trips in the near future. Again, let me tell you how much we enjoyed meeting and working with you, and all the other Fleetwood and General RV people we met. You did an outstanding job and are certainly an asset to the company. Please feel free to pass this letter of appreciation on to your supervisor if you would like to. Take care and have a wonderful summer. Regards,
Jackie from MI

Just want to let you know how happy we are with our Open Range Journeyer 340FLR. You gave us great price and good service even going the 'extra mile' to go get our slide out awnings that were stuck in a truck depot somewhere out of town. Thank you!

Ray from MO

It was by luck that Robert assisted us when we first came into General RV center in Brownstown, and we were so thankful that we were able to work with him. After hearing many concerns from other RV owners of "hard sales pitch" and "pressure to buy" at General RV, we were very reluctant to visit the center. I am happy to say that our experience could not have been further from the truth. Robert was ready to listen to what we wanted from the very beginning never did he try to sell us to something that we could not afford or would not meet our family's needs. On the contrary, Robert proved the greatest resource in making an informed decision. He continuously provided knowledge and information comparing and contrasting RVs with the benefits and draw backs, pointing out things that we would not think of in the moment but agreed would matter once we got to a camp site. He even helped to make it a positive experience for my children when they were with us, talking to them and making them laugh - not just "putting up" with them. After we had thought we identified the right camper, we needed to upgrade our vehicle to meet the towing capacity, and Robert again was beyond helpful. He worked with us- going as far and above that was necessary- to research towing capacities for vehicles we were considering, and even made himself available for the auto dealer to contact with additional questions. Throughout this process, Robert remained kind, patient, and informative as we navigated our way through the next steps. Even after we obtained our car, and at the last minute second guessed our RV decision, Robert never once grew impatient or tried to force our selection. Being able to rely on Robert, and thrust his level of integrity and honesty was the most beneficial part of our experience. We did decide on the new 2010 camper that we had initially picked out, and Robert never once faltered that we were looking at a less expensive used model. Robert's words to us remained "I am here to help you find the right camper for your family. If it's not right for you then I didn't do my job. That means everything from layout to price." This type of customer service not only made our buying decision much easier, it has created a General RV customer for life. We look forward to creating a lifetime of memories for our children in our new RV. Thank you for ensuring that the true essence of the camping lifestyle- spending time with family and having fun- was not lost in the purchase process.
Chris & Marc from MI
Find a Freedom Express like ours

Thanks Merry to you & the entire staff. Everyone was extremely helpful, & it was nice to see Mike always checking on things. Not too many GMs are so involved with customers & visible. We will be returning customers some time in the future. I would definitely recommend customers to you & the Mt Clemens store. I feel that everyone involved did the very best job possible to help us get into the right camper. Thank you again.
Jason from MI

I wanted to thank you and your staff for our recent RV shopping experience. We have been camping for over 22 years, we tent camped then upgraded to a pop up and then finally a bunk house. We were very happy with the Sportsmen but it just didn't fit our needs any longer. We wanted the portability that a slide in truck camper offered. We started shopping we were very insulted and didn't feel welcome at one of your competitors just north of your Canton store mostly because we were not spending big dollars on a class A. We were referred to your store by the dealer we purchased our Sportsmen from (they do not carry truck campers) we were told to talk to Tim who put us in contact with Jack Wiley. My wife and I thoroughly enjoyed working with Jack, his honesty and demeanor made us feel comfortable. After finding the unit we eventually purchased, Rick made the financial part of the deal very easy (Thanks Rick!). When we picked up our unit this past weekend, Greg (the tech who performed the walk through with us) was very knowledgeable and helpful. After owning a few different campers over the years He taught me tips and tricks I never knew. We have already told several friends where we bought it and who to see. Thanks again for re-sparking our love of camping.
Al from OH

WOW! What a coach! It is fantastic on the road. So stable, smooth, and quiet! We love it. You and the rest of the crew that took care of us on Saturday were great! Maikel is a 'one of a kind'! So friendly, helpful, and knowledgeable. I have a few more questions for him, as he said I would. And Larry from the service department that took care of the wiring from the coach to our van was absolutely great! He not only really knew what he was doing, but he was so friendly and helpful. He had a little bit of a mess on his hands with that wiring but he never let it faze him. He just kept on working through it. Scott in the store was also great and very helpful. He went out of his way to help us understand some of the things we needed. Please convey our gratitude and appreciation to Maikel, Larry, and Scott. Thanks again crew!!!!
Chuck from OH
Find a Discovery 40X like ours

I am writing this letter to express my satisfaction with General RV in general from my first encounter over the internet to my last service appointment in Jacksonville, Florida. Usually people write or call to complain. I believe when a job is well done, it should be commended also (maybe more importantly). It was my experience with General RV in Jacksonville that prompted me to write this letter even though it is tardy. The service manager, Chuck Kline, was most helpful, courteous, and personable. On my way to Florida this past February, I experienced a repeated problem with my Norcold refrigerator. It kept going to "N" code. As I was getting off the ramp to stop at my son's house, I noticed the General RV sign just off of highway 295 South. I called Norcold and they told me to take it to a dealer. I called General rand was transferred to Chuck. He was most helpful. He told me to bring it in the next day. I did and his technician, Lawrence, diagnosed and fixed the problem as they had the part on hand. He and Chuck not only fixed it but took the time to explain what was wrong and what had occurred so that I could understand what had taken place. They made me feel special by taking that extra time like with a friend or family member not just a job to finish. I later had to return my motorhome to the dealership. I made an appointment with Chuck to check out the TV reception. Again, Chuck did everything he could to accommodate me and take care of my problem - even coming in early Monday morning so I could get an early start home. In both cases, Chuck did everything to help get things expedited with my extended warranty company to try to save me money. Sandy, the internet salesperson, was another example of the super people you have on staff. She was most friendly and helpful I felt like I was dealing with a friend in the process of buying the motorhome. She was never in a hurry and always ready to answer any question I had before the sale. I would highly recommend General RV for sales or service to all my RV friends. Thank you.
Bill from PA

I recently purchased a Freelander Class C Motor Home from General RV and I wanted to tell all your potential customers how great the brand is and the great effort Brian Sinatra did to make a deal with us and that I will recommend him to anybody who is looking to buy an RV. We appreciate all you did. Thanks,
Mark from MI

We would like to extend our gratitude for all the hard work that you folks did, to make this transaction work, especially to Bill, Alan, and Evelyn. For sure we will enjoy our Big Horn unit. And again thanks to you all as well as the Service Dept. and Front Desk Dept.
Bruce & Gina from FL

I would just like to bring to your attention what a great experience we had working with Sherry Corne and your company. Sherry has sold us two campers now and has been more than professional and we just can't say enough about her personality, making us feel we were getting all of her attention and anything she could do for us and just making us feel comfortable in this new location for us. We feel she directed us to the perfect finance person Shirl. We would also like to say so far we are very impressed with your Wixom store all together. THANK YOU!
Robert & Thearesa from MI
Find a Laredo 266RL like ours

Thank you all so very much for helping us with our RV needs. Terry was so great selling us our new Big Horn Fifth Wheel. He was not pushy with us and we like that. We will tell our friends who are looking for a new or used RV to go visit Terry. Matt went through the walk around and told us how everything works on the unit and how to take care of our new Fifth Wheel. Joe, the Money Guy I call him, was just great to us, answering all of our questions. Your whole staff is the best bunch of people. I cannot say enough about your employees that you have at your Mt. Clemens store. If we need anything , we will let you know. Thank you again and a special thanks to our salesman Terry. God bless you all!
Jack & Pam from MI
Find a Bighorn 3670RL like ours

I wanted to let everyone know about the problems, and the fixes I ran into on the last year of my camping experience. It all started when the wife and I decided to retire and go camping more often and for longer amounts of time. We knew our 26ft. 5th Wheel wouldn’t be large enough for a 2-3 month trip so we started hitting all the camping shows and put in an order for a 36ft. 5th Wheel in which we found that had almost all of the things we had said were important to us. We also fell in love with Sherry Corne, the sales person (now a sales manager) and the way she presented the unit, all the pro’s and how well it was built, etc.We waited almost 2 months for our new rig to be built and then we took delivery and for the most part was happy but there were a few snags we had to work thru, but we spent most of the summer catching up on the things around the house, which needed to be done before we could start our big adventure. Well, December came and we left looking for new places with lots of fun.In the next 3 months we had over 90 major problems with this unit and although General RV did everything within the power to get things right the problems just kept mounting and my frustrations got worse and worse. General RV told me I was having more problems with this one unit than all the rest of the owners combined, although, this didn’t help me one little bit.The builder finally agreed after many long and heated phone calls to take the unit back and send it down the line and try to repair the problems and get things right, well that didn’t work and after shipping it back to General RV and going through the unit I decided the only recourse was to sue, but I knew this was going to be a long and costly experience which I really didn’t want to pursue. General RV stated they didn’t want to lose me as a customer and would do whatever they could to get m e out of this unit and into a unit I would be happy with. I talked with the wife for a while and we decided to give them another try as most of the problems were related to the building of the unit and not from service.Once again Sherry told me I should look at a Pilgrim Open Road because it was not only a better unit than what I had but the company would stand behind it in a much better way than the one I had. After looking at the unit, comparing all the things it had an what our needs were we entered into negotiations sort of (Sherry made an offer that knocked off my socks) she said because of all the problems we had General RV was willing to try and make us happy again, and they did.We have been gone about 2 months but ran into a problem with the water pump while in Florida and so I called Jason in the service dept. and he said he would call Pilgrim and see what could be done. In 2 days I got a phone call from David Hilliker from Pilgrim working with me in getting this fixed so we could continue our trip, well he couldn’t get us into a shop so he had us call a traveling repair person to get us fixed, it was a bad pump and a leaky fresh water tank. David had a new pump sent next day and replaced and also said he would get the tank worked on if needed but I told him I knew the problem and would keep the tank less that half full until we got back home and then would turn the unit in to General RV and have Jason finish with the repairs.It is great when you can work with people who go to this extreme to make you happy, it is a shame that I can’t tell in this who made the substandard unit that we started with but I am proud to let everyone know who made the one I now have and also the people who worked so hard to get me in this unit.
Jerry from MI

Just a small note that say Thank You so much for helping my family and I find the perfect pop-up. We will use it and love to use it all season long. Thank you again.
Robert & Trish from MI

We have done business with Sherry in the past and look forward to buying our new RV from her. Earlier in the month, she sent us a reminder letter and we were very eager to see what she had put together for us. When dealing with Sherry you’re doing business with someone I believe puts the customer first. She listens to our concerns and is very eager to get the best deal she can for us. We know this from past experiences. Last summer, she spent a great deal of time with us-going through so many different RV’s-John and I still hadn’t seen the one that worked- we walked away and Sherry never pressured us or made us feel we had wasted her time. That’s what makes her stand out and keeps our trust in her. So, it was natural for us to look up Sherry at the time of this RV show.Sherry cam around the corner and I was glad to see her. She saw that I was upset and I told her what had happened. I felt as though she had come to my rescue. At that point, the three of us went back into the RV and seriously started talking numbers, what things we wanted and needed and that’s when he walked back in.
Sandy & John from MI

My husband and I want to take a few minutes to let you know how pleased we have been with all of our motor home repair encounters at General RV in Wayland Michigan. Our first experience was over a year ago with a refrigerator recall on our Holiday Rambler Endeavor. Initially we took it to another RV place for the required repair - that place didn't fix it correctly and in fact broke something else. We brought it to General RV in Wayland and were met by Jim Guinn who assurred us that they could fix it correctly - we were waiting to go north for vacation and he knew how important it was for us to get it fixed as soon as possible. They did a wonderful job and had us on the way quickly. We have also had our motor home there about a week ago for water heater thermostat replacement and are very impressed with how quickly the problem was diagnosed and fixed. We really want to stress how awesome Jim Guinn is!! He is the type of front line person that really defines your customer service mission! He is a delight to work with and his smile and friendliness always make us feel valued and important. We really appreciate him and will continue to come to General RV for any motor home needs in the future. Thank you!!
Glenn & Cindy from MI

I want to send a big thank you to Ilona Kelley for her excellent customer service after the sale. Our local tag office was not very clear on what they needed. General RV had sent all the information in. After contacting Ilona, she got the name of the person I had spoken with, called me back and had the situation resolved. We expect customer service these days to be less than pleasant. It was a pleasant surprise to see Ilona go up and beyond my expectations with her excellent customer service. Alan has an outstanding staff working with him and our experience with General RV has been a good one. The customer service experience exceeded what we have come to expect today. Thank you Ilona!
Ernie from GA

We were in your store on Friday, March 12, 2010 and were looking at a variety of things for our fifth wheel. One of the things happened to be a louvered tailgate for our pickup. We found what appeared to be just what we were looking for but were unsure of the model number because the truck is an "07" with a old style body. Laurie called Handy Industries however, the company was closed for the day. Laurie would not give up. There was a customer's truck in the parking lot and Laurie ran to ask the customer is we could look at his tailgate. We were still unsure. Laurie then asked an employee if we could try the tailgate on his truck to see if it would fit. Laurie carried the tailgate out and helped try it on the truck to make sure it fit. Laurie carried the tailgate out and helped try it on the truck to make sure it fit. Laurie carried the tailgate out and helped try it on the truck to make sure it fit. It did fit and we bought the tailgate along with a couple of other things we needed. It was great to see someone giving exemplary customer service. We often comment on customer service these days as lacking but Laurie gave great service. Please thank Laurie again for us. With the service we received at your store we will come back in the future.
Mike & Colleen

My wife Linda and I would like to say thanks to you and your team for organizing the sale of our new 2010 Bounder Classic. Everything went better than planned thanks to your polished professional approach. We want you to know how pleased we are with the outstanding attention your entire staff afforded us. We are very impressed with the friendly business relationship we have had with your company. Not only from yourself, but everyone from our salesman John Cassady, our Financial Manager Angela Bischoff, and especially Kurt, who took more than enough time to give us a very detailed walk through and was patient with all of our questions. He quickly took care of the few minor issues we had. Everyone involved treated us with respect and professionalism rarely encountered nowadays. You can rest assured that we will pass on to all our current and future friends the great relationship we have with your company. Once again, please pass on to everyone involved our appreciation. We look forward to many more years of cooperation. Thanks.
Rick & Linda from FL

I just wanted to thank you very much for our new 2010 Coachman Freedom Express. It was a pleasure doing business with you and General RV. Everyone was extremely courteous, professional and helpful throughout the entire process. Of course, we also like the money we saved by purchasing it through General RV as well. All those things combined certainly made it worth the 500 mile trip from New York. When my wife and I had some concerns/questions with regard to the slide out the Sunday after we brought it home, we did not expect to receive a phone call from you Monday morning, on my cell phone and from your Canton, Ohio service department as well. We were pleasantly surprised! We will certainly go to General RV first when we are ready for our next RV purchase and we will be referring all our friends as well.
Christopher from NY

I want to give a big THANK YOU to General RV of Orange Park, FL. We We were trying to make a deal on a Forest River Work & Play 25 ULA at another dealer in south Florida. I was searching the internet and gave General RV a call. I spoke to a super nice guy, Ken Alltop. He took all my information on the unit I saw advertised on their website and the information on our trade. He said he would give us a call back. Well, 20 minutes later the general manager, Alan Dulberger returned my call. He cut to the chase and not only gave me a great price, but a very fair deal on our trade. He faxed us a purchase agreement that my husband and I reviewed over dinner. On Monday, I contacted their finance manager, Angela Bischoff, who took all my information and was going to take care of our financing. She was very efficient and a sweetheart! By Tuesday, we had an appointment to pick up our new toy hauler. When we arrived for our appointment, we were personally greeted by Alan and Ken and then met with Kurt, one of their technicians, to give us our walk through. Kurt was knowledgeable and very thorough. We found a few minor issues, but it was no big deal and Kurt was on it. After the walk through, we met with Angela and finalized the paperwork. All in all, we were in and out in 2 hours!! General RV runs a smooth operation. It was painless! You always wait for the other shoe to drop, but to leave with our new toy hauler and everything going as planned was shocking! We were very, very pleased and left with the feeling we would definitely recommend General RV to our friends. They treated us with respect, kindness and honesty! Sincerely,
Chris & Suzie from FL

Pat and I wished to express to you and Steve what a tremendous experience it was in the purchase of our new Laredo. You guys (Steve, Larry and everyone else) all did an unbelievable job. Never have I had a walk through of a coach where everything was explained so well. Pat and I feel the guidance you and the gentleman you had with you the day we came in was excellent. The coach sure fit our expectations. And Steve, what can I say? He went above and beyond what anyone would do. You certainly earned our admiraton and business. We are bragging to everyone about how well you treated us and the service we got. Thanks again.
Michael And Patricia from OH

John, we wanted to let you know how much we appreciate all you have done to help us with our camper. You were very kind and patient with us and went above and beyond to get our camper back on track. You have a tough job to do. Thank you for treating us with respect.
Todd & Jennifer from MI

Tawnya, Thank you so very much for all of your assistance with our Sundance trailer! What a difference a good service experience makes!We will never make the mistake of going to the "other dealer" again in our entire life!The staff at General RV were all professional,efficient, and very nice.Clearly we will always want to come back to General RV for any service on our campers. As we mentined, we picked up our trailer from you the day before we left for Switzerland and we will be here until the end of July on business. But, I am very much looking forward to going campin in our trailer now that your team has fixed it up for us-the right way!
Kim

We purchased a 1997 Newmar Kountry Star class A motor home from you 08/26/08. George Deveau in sales was the GREATEST. He answered all of our questions, and we had many. This is our full time residence. Mary Ann in Finance worked HARD to help us realize our dream. Kristina in Service helped us get the "bugs" worked out, and the Service staff was great in getting us on the road. When we get ready to UPGRADE, We WILL drive from Georgia back to General RV in Mt. Clemens, Michigan to make the buy. General RV was Professional in every matter, and "HUMAN' in their treatment of us. This is rare in the business world today.
Ed & Nancy from GA

Just a note to thank you for acting in our behalf to get our trailer serviced earlier than scheduled. We also appreciate that you arranged the winterizing package for us. Because of this we were able to get the trailer into storage before we left for Florida. Thanks for the great service
Marty

During the period January 25 through January 29, I was attending a conference in downtown Jacksonville. Just before leaving Pensacola for Jacksonville, I detected a potential electrical problem with my refrigerator. After discovering your location, I brought a part from my refrigerator into your office to see if I might get the part checked out. I had a tremendously pleasant experience in meeting Pete Haga and Christie. They were very warm and friendly and made sure that I was taken care of. The part was checked out and the service technician, who was very pleasant and hospitable, advised me that the part was OK and even offered possible solutions to the problem I had encountered. Everyone I met was extremely friendly and hospitable. Even though I had never been in the center before this event, they all made me feel like I was a family member. It has been my experience in the past, when visiting other businesses, to encounter employees that are definitely not interested in helping you. It was a real pleasure for me to meet these members of your staff. I look forward to returning to your area in the future. You may rest assured that I will avail myself of your services while I am in the area. Sincerely,
John H. from FL

This is a very large thank-you to Edna Greco and General RV. Edna really new the products she represented at the RV show. I actually went on the web to verify if she gave facts or a sales pitch. Edna gave the facts and not a bunch of false or misleading information to make a sale. We were looking nationally at RVs and simply felt that General would be the best choice. This decision was made due to Quick response from Edna, General RV management, great pricing and having multiple locations with one in Florida where the new RV will be. Thanks to Edna we were able to put a deposit on the new Alpine and get a deposit on our old unit in less than 24 hours. The other dealers were less responsive, pushing in-house product, in some cases rude and RV delivery ended at their door. WE are really excited to have our Keystone Alpine fifth wheel delivered and looking forward to a great future relationship with General.
Bob And Sue from MI

I wanted to let you know that I just recently purchased my 2nd fifth wheel from your company and both times worked with Edna Greco. Also, each RV was purchased sight unseen. My wife and I traveled out from Pennsylvania one time and Georgia another time to do the paper work and both times the service and Professionalism was outstanding. Thank-you.
Robert from MI

I would just like to take a minute to tell you how pleased my husband and I am to have Hal take care of us on the purchase of our new Jay Feather trailer. He does more than he has to. He really helps his customers out. This is our second trailer we have bought from General RV and Hal has always helped us out. He is really an asset to your business. Very pleased customers. Thank you.
Fred & Liz from MI

My husband Bob and I recently purchased a new motor home from the General RV store in Orange Park, FL. I wanted to write and tell you how much we enjoyed the entire process. The personnel at the store are amazing! I can’t think of enough good things to say about all of them. I had stopped there on a whim to look at some Class C motor homes. I was greeted by Harry Rosenberg who was more than happy to show me around. After I looked at a number of Class C’s, I decided to check out the new Class A’s and found one that I really liked. Please keep in mind that we really had no intention of purchasing a new motor home. We had one that I was happy with. I came back a few days later with my husband and the purchasing process began. We dealt with Alan Dulberger and Bob Green. Both of them were extremely helpful and did all they could to make it financially feasible for us to (1) trade in the old one and (2) have reasonable payments for a new one. Bob Green went out of his way to help us. We next met with Angela – an extremely capable and knowledgeable finance officer. Everyone in this sales office is amazing. Many thanks to Bob, Alan, Harry, Angela and Bruce for making it fun to come into the store! Hats off to the Service Department as well. They were very, very helpful when I was asking all of my crazy questions. From the first time I walked into the store, I was struck by the friendliness of everyone. There was no pressure and they really do make you feel like you’re part of a family. I have told everyone I know about General RV in Orange Park. I can’t tell you how glad I am that I stopped by there that afternoon! Thanks to everyone.
Lynn from FL

My husband & I purchased our very first RV on Nov. 13, 2009. At the urging of our friends and family, we stopped at General to look at just what RV’s had to offer. We had never experienced camping or RVing, so we were very lucky that Bill Snay approached us. We asked a thousand “dumb” questions about everything as Bill showed us the different classes of RV’s. Due to Bill’s knowledge and patience, we ended up purchasing a unit. We even asked Bill to stay after closing time to allow our friend to come over after work to see the unit, which Bill graciously did! I must also mention Alan Dulberger. He was most generous with his time and expertise, making you feel that you and your business were important to him. He followed through during and after the sale and kept his word on promises that were made. The financial process was handled by Angela Bischoff. She is a “natural” with people, very competent and knowledgeable. She actually made the whole process “painless”. When we arrived to pick up our new unit, it had some issues that needed to be addressed. Bill was there to follow through and get everything corrected. When we drove off the lot, we were confident and happy with our purchase. He even called a week later to check on us and our first adventure. We feel like we could walk into any General RV Center and be greeted as friends. Any problem or service issue would be met with competent service. Rest assured, we will Not Hesitate to recommend General RV to everyone we talk with!! Thanks again,
Margo & Chuck from FL

It is a pleasure for me to write this letter of commendation on behalf of several of your employees in Orange Park, Florida, who have displayed exemplary and professional service to me and should be commended. These individuals are Alan Dulberger, Harry Rosenburg, and Frank Krawczyk. I have been a RV owner for more than 13 years and love it. My first RV was purchased with Dick Gore. My second was purchased directly from Gulf Stream that I purchased directly from the factory. Both were class C's with no slides. My wife and I are members of FMCA and two other RV groups and we RV about 8 times a year and quickly realized we needed a RV with slides. One reason is that we go to Wisconsin at least one month a year and needed more inside room. For almost a year we went to several Camping Worlds, other RV companies, Winnebago and others to find the right one for us. We went to General RV in Orange Park and there were met by Harry Rosenburg who was an exceptional listener to learn of our desires. He spent a great deal of his time education us on what RVs were out there and available. He showed us many RVs that met our desires. Frank Krawczyk complemented Harry's presentation and finally within a month we were convinced to purchase a Winnebago Vista. Alan's involvement and advice closed the deal. We were extremely impressed with the professionalism and uniform presentation of all three. This past week we went camping with our local group, The Trekkers, and loved every moment. Our friends were equally impressed with out RV. We are very pleased that General RV is here in Orange Park and look forward to a long relationship.
Lee from FL

Just a letter of thanks - I wish to express my gratitude for the prompt response to my e-mail inquiry for assistance which I wrote last Sunday. The next morning, I received a telephone call from Chuck from the Orange Park, Florida branch giving me assistance to the problem I wrote about. He was very thorough and friendly. As I indicated to him, my perceived blockage in the grey water tank proved to be just a mistake in labeling the black and grey water flush valves to the tanks. I have already corrected the labeling that appears on the outside of the RV just above the valves. Thanks again for your quick response to my inquiry.

Sincerely,
Thomas from MI

The purpose of this letter is to compliment you and your staff on the way they have handled our before, during and after sales experience. As first-time buyers, we faced a number of up-front concerns:i.e. given there are so many makes, models and dealers to choose from, how could we be sure we were making the right choice. The patient "hand-holding" provided by your sales staff, Bill Brown in particular, allowed us to overcome these concerns. Bill spent the better part of 15 months meeting with us, reviewing alternatives and answering a myriad of questions. The end result was we wound up with the size, make and model that appeared to best suit our first-time purchase needs. Bill made it clear that follow-up questions were to be expected and he assured us that there was no questiontoo large or too small to merit his attention. He has been true to his word. As you know, the service department is as critical to the overall sales experience as the original purchase itself. As with your sales staff, your service department worked closely with us to address any service situations that arose during the first year of operation. Our favorable impression of your company goes beyond any one individual. Throughout our dealings with your company we have been left with the impression that the management and staff of your Mt. Clemens location appear to truly enjoy what they do. This enjoyment carries over to the quality of care they provide to customers, which is especially admirable during tough economic times such as these. Again, our compliments to you and your staff and we look forward to continuing our relationship with you in the future.
Stephen And Judith from MI

Chris Dietrich took care of every problem we had with our Monaco Cayman and gave us an invaluable education on workings of the RV from bumper to bumper. Working with Chris was a pleasure and we were impressed with his knowledge and most of all his integrity. He is a valuable asset to your company and we appreciate the way he took care of us. Our next coach will come from General RV, but not without some valuable advise from Chris first.
Andy & Joann

Hi! We had the opportunity to camp in our new pop-up several times this summer. We found the pop-up easy to set-up and take down. We enjoyed camping in it and are very happy with our purchase!
Leroy & Barb from MI

On September 17, we took possession of a 2009 Winnebago Adventurer 38N, located at your Wayland dealership. This message is to inform you of our extreme satisfaction with both the motorhome and with the level of service provided by all personnel at General RV Center. We are back in Iowa and, after driving through the UP and Wisconsin have added over 1000 miles to the coach. With only minor items to deal with, we are very happy with the 38N. On arriving in Wayland last Tuesday morning, we were greeted by Bruce Ter Veen. He made us feel most welcome while giving us a preliminary tour of the coach and of your store. Through the course of the day, Bruce answered questions, provided advice and gave information on camping spots in Michigan. Al Aschaberg, Business Manager, was thorough and efficient in closing the deal and selling us extended care packages. Jim Guinn, Service Advisor, was most helpful in resolving service issues during the following days. In addition to these gentlemen, we were impressed by the positive, cheerful and helpful attitude of the service manager (Hank), his technicians (including Josh, who gave us our final walk-through) and the parts store personnel. It's obvious that you have developed a team of knowledgeable people who believe in and support your business. Thanks to you and the people at Wayland General RV for making this major expenditure a positive and painless experience.
Larry And Ilene from IA

I would like to take this opportunity and say "Thank you". I had an issue with my refrigerator on my Fleetwood Wilderness Lite camper. I called your store and talked to Barbara about having service performed and having my refrigerator checked out. Barb had informed me that you have an open door policy about drive in service. I told her that I would be to your store location sometime after noon. When I pulled into your store and into your yard, I was greeted by Candice one of your service writers and Don one of the mechanics, or technicians on duty for the day. I was treated with respect and they listened to my problem and concern about my refrigerator not working properly. I was put at ease and given an absolute warm welcome with coming into your store for service. Candice informed me that my refrigerator was actually a model that had a recall, or service notice on for an upgrade. Don performed the upgrade, recall notice on it and then checked out the system and found that I had a faulty electrical sensor. While having the service performed on my camper, my family and I walked around your show room and parts accessory area. I purchased a few items while I was there and ordered the part for shipment to my home. While we looked around your showroom at the floor models your sales staff were very professional and friendly to us. We were not hassled about having someone follow us around, we were not bothered while we looked in and around your models. We spoke to a couple of your sales people on the floor and made comments on how nice it was not to have someone trying to pressure sell us. Amanda in parts was very friendly and courteous to my daughter and my family. Amanda was very helpful in getting my part ordered and shipped to my home and taking care of the parts that I had picked up in your accessories area. I would like to take this opportunity to say "THANK YOU" to your whole store. I would like to thank the service department, parts department, and sales department for making me and my family feel very welcome in your store and treated with respect the entire time we were in your store. You should be proud of the job that your people are doing to keep customers coming back. I have since and will continue to order my parts from your location and if service is needed and I am heading your way, I will always stop in your store for help. In the future when I need to upgrade my camper, I will be coming to your location for my next camper. Thank you for such a great experience.
Vernon from MI

I was looking for something to fit my family better than the pop-up camper that we have right now. I found it at your Wixom General RV Center! The salesperson was great!! His name was Bob Andrews and the finance lady, Phyllis, was a joy to work with. They both are wonderful assets to your company and we did find an RV to fit our family and they even took our pop-up as a trade-in! I am very pleased with the service we have received and we will be enjoying our new camper when we pick it up on Wednesday!!!! Thank you,
Julie from MI

Walking into your RV Center near Akron, OH in July, was like a breath of fresh spring air after having just exited one of your competitors. Although I did not spend one dime in your business, your employees were outstanding! They were very informed, courteous and answered all my questions. Thank you for being a “bright light” in the R. V. industry.

Respectfully,

Bob from OR

Just a little note to let you know about our experience at the General RV Center in Wayland, MI. Bruce TerVeen and his staff did everything in their power to help my husband and I trade in our 2008 Outlook for a new 2010 Outlook, built to our specs and stay within our budget. The service and training we received in the transition was fantastic. General RV will always be our contact for all our RV needs in the future. Everyone was very helpful and we will recommend this center to all our friends. Sincerely,
Connie & Jerry from OH

I just wanted to let you know that I was extremely appreciative of the service I had received by your associate, Cathy Kleckner. When I had called in before the Memorial Day Weekend Holiday with a concern with my flooring on my trailer, I had spoken to Cathy and she exhibited outstanding customer service manors. She quickly attended to my needs only to have Service Director Chris Dietrich contact me to assure me that any work that was needed would be done in a professional and speedy manor. After the calls, I was surprised and pleased. On the day of picking up my trailer at Walden Woods Resort, Cathy was thorough in the service diagnosis and estimate time for repair.

Well let me say that since receiving my trailer back, my flooring and the other minor warranty repairs that were corrected have stood up with no issues, resulting with no anxiety, but rather total enjoyment.

I write this because I truly believe that compliments should be caught and made aware of, not just negative criticisms. And in this case I write because I feel that Cathy should be recognized for her outstanding customer service support and Chris for his managerial follow up and attention to detail.

My wife and I were originally skeptical torwards General RV, but through the commitment and service support I had received, my skepticism has turned to satisfaction. I commend Cathy Kleckner for her outstanding customer service. Kind Regards,

Tom & Deanna from MI

Thank you so much for fixing our fifth wheel slide out. In less than 24 hours you had us back on the road again, so that we could enjoy our family vacation here at Jellystone Park! Thanks again. The West family.
Andrew from MI

We would like to thank Dominic, Jill and Melinda from the Birch Run store for being so wonderful to work with. We are really enjoying our new fifth wheel. Thank you again guys for all your help in finding us the perfect fifth wheel.
Robert And Lorna from MI

This quick note is to let you know how well Lori and Jeff are taking care of your customers and your interests. We were moments away from completing a transaction on renting a Class C RV with one of your competitors, when I got a sick feeling in my stomach about the way the transaction was going. At that last minute, we decided to contact Lori and rent her only available unit which was one of the Damon Daybreak 35' Class A motor homes. Although the unit from General was more expensive than your competition, I could tell from talking to Lori that she'd been through the process (successfully) many times and knew what questions we were going to have. I didn't need to ask 99% of the questions that I had in mind because she'd answered them all in presenting the information to me.

Her professionalism and pleasant demeanor comes through extremely well on the phone which prompted us to rent with General. She had everything ready and waiting for us when we met her in person the morning of our rental. The hand-off from Lori to Jeff was seamless. Jeff took us outside and walked us through the unit before we set out on the road. He did a very complete walk around showing us every item that we might end up using. When we returned to the dealership on Friday morning, Jeff took care of us right away, doing a quick walk around to make sure everything was ready for the return.

I've worked at several auto dealerships and have sold a variety of products which relied heavily upon strong customer support. You have a great staff, which will in the long run, make you and the dealership quite successful. Thank you for your great service.

Mark from MI

I just wanted to thank you for the great experience. We normally rent from Cruise America. They do not seem to have enough equipment, or time. I wish I could find something to complain about, but Stacey helped us out and got us on the road in a great looking unit. She went above and beyond to help us. She is one of your company’s best assets and one of the reasons we will be returning for another rental in August. We rent about 4 times a year and it will all be with your company from here on out. Thank you again and see you in August.
Rick from MI

We started our search for the perfect RV for our retirement about 15 months ago. We narrowed it down to the Winnebago View and the Four Winds Sprinter. The "U" shaped dinette sold my wife. We went to your dealership in White Lake and talked to Ron Harding. I was surprised to find your company was price competitive and although we had a few rough spots, we made a deal. Jeremy Miller, Sales Manager, was a great help and showed sincere concern for my issues. We picked up our RV at the end of July last year. We purchased a Four Winds Chateau Sprinter and took off on a six week trip. We had a few problems and Stoney at Four Winds was great at helping us out. Upon our return we had some issues and Ed Sadilek, service manager, took care of our problems. Ed's entire crew is outstanding. Bob is very pleasant, knowledgeable and eager to help solve my problems. Dwight did our walk through and did an outstanding job. Very polite and eager to be sure we had the information we needed. On our last visit, Daryl addressed our problems and explained everything very well. He was very polite, helpful and seemed to be very knowledgeable. The entire staff at the White Lake location is great. Everyone is very pleasant, professional and eager to serve. I am active on the View/Navion Yahoo forum and have tried to pass my experience along. I hope you have some way to recognize your superior employees. The entire staff at White Lake is superior, especially Ed Sadilek and Bob in Service and your Sales Manager, Jeremy Miller. I will be sure to tell as many people as I can about them.
Terry & Sue from MI

I wanted to thank you and your staff for assisting one of our employees with her family's recent purchase of a Terry Resort 24ft. travel trailer. Leah and her husband Eric were extremely happy with the service they received in your Birch Run store and especially liked working with their salesperson, Daren Hawley, Leah told me that Daren was very easy to talk to and extremely knowledgeable about the product. Leah was really impressed when Daren treated her young daughters like little people and answered questions asked by her 4 year old. Freedom One routinely reminds our employees that it is important to patronize our clients. I'm glad Leah and her husband chose General RV fir their RV needs. Sincerely, Roberta Angelo, VP Client Relations Freedom One Financial Group
Roberta from MI

I just purchased an RV at your Wayland store and felt compelled to tell you what a great experience it was. I'm from Washington State and my company will be in Michigan building a new gas refining plant for a number of months. I have spent some time looking at RVs in Washington and came away from that experience feeling like RV dealers were like used car sales operations. I'm sure that you realize General RV is far from that. General RV's well-oiled machine and employees must be making your operation very successful even in these tough economic times. My first evening in Michigan, I got on the internet and sent an inquiry to General RV. By mid-morning I received a call from Mike Damico who was very interested in answering any and all questions that I had. I discussed a few issues with him and told him that I was interested in looking at a trailer at the Wayland store, but had limited time. He told me that he would call Bruce the sales manager at the Wayland store and let him know that I was going to be there that afternoon. We all know how that usually works out! I walked in the store and asked for Bruce and he was there and understood what I was looking for and that I had limited time. As a company owner, I knew he really didn't have time and told him to put me with one of his sales people. He introduced me to Paul Barager. What a gem! Keep him happy. He most definitely knows how to work with people. We looked at a few trailers and I let Paul know that I would contact him in the AM with what I was going to do. I called Paul this morning and told him what I wanted to do and when I would be there. I arrived at the store and they were already working on the trailer. I signed the paperwork and the deal was done. Tomorrow morning I'm on a plane back to Washington and feel very confident that when I get back in ten days everything will be ready and I can hook up and get to the job site. I felt compelled to let you know that you have one great operation and you don't just have employees, you have people that are very concerned about the success of the company. I apologize for the long e-mail, but I have not had an experience like this one for some time! Best Regards and I will drive the 2,000 miles when I'm looking for another RV! Mike JAF Enterprises, LLC
Mike from WA

I wanted to take the time to tell you thanks. I know this whole deal was a rush and I appreciate the dedication you gave it. I also wanted to tell you that I'm a member of two separate camping forums that consists of approximately 10,000 members. Many of them have dealt with Lakeshores and Holmans in the past and that seems to be the two dealers recommended by the main body of the forum. I, however, am one of the few who have had any experience with General RV. Anyway, I certainly plan on throwing your name out and how, without hesitation, you beat a price quoted by Holmans. The sales staff in your Ohio branch was courteous and appeared to very approachable. Please tell the management that I want to compliment Terry, the gentleman who gave me the walk-through. He appeared to be very knowledgeable and was extremely helpful. I had never towed a fifth wheel before, much less hooked one up. Terry not only walked me through the features in the camper, but he showed me how to hitch and unhitch the trailer with ease. You guys seem to have a top notch operation and I won't hesitate to recommend you to others. Thanks again and I'm sure that in a few years we will be doing business again. Mike
Michael from NC

I just wanted to let you know how delighted I was with the service I recently received from Bob Good in the Parts Department at your Brownstown store. I was in need of new roof vents to replace the broken covers on my travel trailer. Bob was very patient and really went over the top to help me with my problem. He explained to me why they had failed and also what could be done to prevent it from happening in the future. He also took the time to explain how the repair should be performed. Because of Bob, I will now go out of my way to shop at General RV.
John from MI

I just wanted to write a little note to say you have two Outstanding Employees at your Mt. Clemens store. They are Mr. John Demick and Ms. Christina Foxhall. Both of them went the extra mile to make sure everything was to our satisfaction on the repair of our motor home. It is no wonder that General is number one in Michigan. With employees like them and the way they treat their customers, you definitely will have repeat customers. This was our 5th purchase from General and I know if there is another one in the future, it will also be from General. We will surely recommend that our friends buy from your stores. Thanks.
Rodger from MI

Edna, Thank you so much for the wonderful experience we had purchasing our 5th wheel from General RV. The staff at General was great! We would like to make special mention of your delivery driver, Frank. He did a great job in the most adverse conditions. The night before delivery we had two inches of rain. The ground was saturated and soft. It was still raining and close to freezing when he arrived. Despite the rain, which at times turned to sleet and the wind and the mud, Frank kept a cheerful, positive attitude. It took almost three hours and a tow truck to position our unit! We will defiantly suggest General RV to all our friends. Thanks again.
Raymond And Betty from MI

Joe Weider, We highly recommend a promotion to Jim Morris sales representative of the Canton, Ohio, General RV center. His great knowledge and outstanding service must be well recognized. He is an excellent sales person with great potential for your sales to always continue to grow. Our purchase of our new RV from Jim was great , very professional . Jim also has the sincere concern of what it takes to be successful in todays sales.

From Estelle Zacharyasz, over 23 years in sales and Jeff Hintzman, Master sales trainer United States Army, Ret. (25 years of service USA). Thank you of your time & Support.
Jeffrey from AK

This letter is to compliment Dave Gornall for an excellent job in representing your company. I have been searching for a travel trailer for several months and have looked at many trailers and talked with many sales reps. Dave Garnall has gone beyond what one would expect in assisting me locate the perfect trailer. I felt confident in the information that Dave provided and his suggestions were excellent. This was not necessarily the case in my dealings with other companies and sales reps. You have an excellent salesman in Dave and I would recommend him and your company to anyone. Dave, we met with Paul Barager in Wayland and bought the Keystone. Paul was a great help and did a great job. I can't thank you enough for all your help. I have looked at MANY trailers over the past couple of months and you and Paul were the most helpful sales reps that I dealt with. The Keystone that you found was perfect for us and both of us are excited to pick it up. Thanks again!
Dale from MI

I'm writing you to thank you for the excellent sales & service at your General RV store in White Lake. More specifically, the kind, warm, expert & professional help we received from Ron Harding. We really appreciate his help in finding & selling us an RV we like & can afford. I just wanted you to know I feel Ron & all your staff at the White Lake store are truly an asset & put forth a good reputation for your store.
Pete from MI

Shawn, I'll be thanking you for a long time. We are so very happy with our used '05 Damon Daybreak 3270 we purchased from you. Had a great trip to Greenbay, WI - snow and below zero temps - motorhome ran top notch even in this extreme cold. Can't wait for spring trips now. Thank you for all your help to make sure everything worked-out in our deal. You were a patient, good salesman and we appreciate it! Carla & Doug
Doug from MI

Sue and I would like to thank you for your effort in finding us the trailer we've been looking for. That Tuesday we drove from Muskegon to your location in Wayland wanting to buy a trailer we found online only to find out that it had been sold earlier that morning. You took the time to search your vast inter-company data base to find us the trailer we've been looking for. The trailer was delivered on 3/27/2009 and was everything we had expected it would be. We would also like to thank your staff members that prepped the trailer for us, for their courtesy during the inspection process. All items needing attention were fixed or replaced (awning and some minor fixes inside) before delivery. Thank You.
Daniel from MI

We wanted to write to let you ALL know how pleased we were when purchasing our "new" used fifth wheel last weekend. We picked it up in Wayland on a snowy Saturday and while we waited, we were entertained by Amanda in your shopping section, she gave us information and recommendations, but was in no way pushy - very refreshing!!! Our walk through with your technician Bob was AWESOME. He was very knowledgable, polite, and patient. He obvioulsy knows his stuff!! Your cleaning crew went above and beyond with our unit as it was absolutely spotless!!. All in all, it was a very pleasant experience with you, very customer-service oriented business. You've done a great job and we wanted to be sure that you all know how much we appreciate it. We will not hesitate to recommend you to others. Thanks again and HAPPY CAMPING!!! Jeff and Kirsten Platt Millington, MI
Kirsten And Jeff from MI

In our RV shopping we found your consignment lot in Birch Run. As part of the service you offer your shop tested all gas appliances-a test that would not have been done if we bought from a third party!!! During that inspection the furnace malfunctioned and caught fire. NO DAMAGE OCCURRED. The 3rd party seller listed this unit "AS IS" and we are very glad you tested it prior, we are awaiting an answer to our new offer tothe third party seller.

In our opinion your shop mechanics saved our lives and we owe them and General RV a thank you for the courage and integrity found in the employees of this fine company.

Michael and Beth Carfagno
Michael

Jill, it must be said, both you and Dave and those great mechanics in the shop are in our opinion, working far above your pay grades.
Mike

General RV Center of White Lake, Michigan, completed some work on my Eagle and it is evident that the services technicians assigned paid special attention to detail, thus providing me with the confidence that the overall repair was quality driven. I wouldn't have any reservations taking my trailer back to General RV Center in the future should the need arise and I will also inform others of the service I received.
Robert

I would like to express to you my appreciation for the wonderful treatment my wife and I received during the purchase of our Motor home from your Wayland Mi. Store in October 2008. The courtesy and the attention to the details were FIRST CLASS. In particular, Bruce Ter Veen your sales manager. Bruce made the purchasing experience a pleasure. I would also like to mention Larry Klunder and the fine young man in the finance dept.. Josh. Should we ever buy another motor home, there is no question that we would travel from Cleveland Ohio again to deal with such a fine team of gentleman you have in Wayland store, many thanks. Please pass on my kudo
Santo Richard

This letter to thank you and your company for a great deal, my customer received his RV and he is very happy. We will keep you in mind for future orders and again many thanks to you and HAPPY NEW YEAR.
V- Twenty One from FL

Bought this off e-bay. Paul B. made this a perfect transaction, we drove 650 miles, very easy and fast no problems
Patrick from TN

Bought this off e-bay from Paul B. it was a smooth process- GREAT people- Fanstatic Customer Service- worth the drive- Love our T@B!
Scott from MO

We had an issue where we bought a 2007 Starcraft Centennial 3606, at your camper show Oct. of 2006. Along with loads of accessories, we bought an add-a-room to go with the camper. We camped for two seasons and I never got around to using the add-a-room, even though we had it with us. I’d bring the tools along thinking I’d get around to installing the hardware one day, but lounging around drinking beer always seemed like a better idea. Go figure? Anyway, this fall when I went to Winterize the camper I decided to go ahead and bite the bullet and install the add-a-room. I found that the room had a big chunky zipper, but the camper was delivered with the Velcro style awning. I called to see what you would do about it, expecting bad news. So we come to my reason for emailing you. I ended up working with Don in your parts department. He was incredibly helpful and performed his job very well, including excellent follow-up! This really goes a long way with me.
Wes from MI
Find a 2004 Starcraft Centennial 3606 like ours

I would just like to express my gratitude for the PROFESSIONAL and EXPEDITIOUS service that I received from your staff. Specifically Monica Winberg, David Carlisle and John Gazdag. I work on the road for Sypris Test and Measurement. We recently had electrical problems with our van. These Professionals did an outstanding job in trouble shooting out problem and ensuring that the job was completed quickly and correctly. Their customer service is Top Rate. With our trailer down we would have lost a great deal of time and been put behind in our jobs of doing electronic calibrations for the FAA and National Weather Service. Again I would like to express our gratitude for a job well done. Please forward our thanks on to them for being tops in their fields.
David from FL

Wade, Thank you for coming to our resue while we were on the road this week. The pople at Mt. Clemens were greatevery one of them. We were treated with respect and like we were important to them. Everyone seemed like they were all on the same page from the get go. I have to give Rick 5 stars! He was the best guy to work with. He went MORE than the extra mile to make sure we were all set to go. There were other warranty issues we asked about and he addressed every one of them without hesitation. We didn't expect him to, but he did. He fixed every problem we had and he had the best attitude about it all. He is definitley a keeper! Don't lose this guy to anyone! I had a cup of coffee to go and we were on the way . Thank you for everything. General RV has really been good to us. Jerry Garcia
Jerry & Sarah from MI

Cynthia,I just want to thank you again for all your help, in getting the right trailer for us, since our first choice was already spoken for, we were truly meant to have the trailer we got, the one that you recommend, as a second choice, you have made the process of buying a trailer from out of state, completely worry free, I am impressed that you went that extra mile to help us, and we do plan on buying a 2nd 5th wheel, at a later date, and you don't have to guess who I am going to call? Your customer service skills are 5 GOLD STARS in my book!!! General RV's are lucky to have you Thanks again Judy Wright, Moberly, MO
Judy from MO

I want to thank all those involved, from my salesperson, to the VP of Operations, to the service personnel. Thank you General RV for taking the necessary and the above and beyond steps to make our family comfortable in our new purchase and for helping to bring this problem to a satisfactory resolve. I will tell anyone I know who is interested in purchasing to go to General RV. I will be a return customer for a very long time.
Jerry & Sarah from MI

Everything went off without a hitch. I brought my daughter with me as she wanted an adventure. We love our Jayco and the service we received was excellent... Thank you. The trailer is beautiful as you said, with lots of room for our family. We are getting ready to move it north to our permanent campsite on Friday. The planning has already started inside "The Creaming Eagle" (that's our name for the trailer now) to make it our own. Thank you Cynthia for helping us find a quality trailer at a price we could afford. I know we will enjoy it for years to come.
M K

At this time I would like to tell you what a great experience we had buying a motor home from your facility. Your staff, Brian Sinatra and Adam Watterson were exceptional in helping us in every way they could. We are not forgetting you, thank, as you were there to take the work order right up to see that it was done. We will recommend your RV Center to any and all in our travels.
Roland & Jan from MI

I just wanted to let you know the outstanding service I have been receiving from one of your employees. Terry Bader is one of a kind and in my opinion he is the best salesman I have came across over the last few months. My wife and I have been looking for some time now and Terry had done everything possible to help us. He has gone the extra mile and found out everything I need to know about trailers. I know there is no deal yet but that's not important right now. It’s all about Terry and his service he is providing. Excellent staff , #1 in my book.
Gary from MB

My wife and I could not be happier with our purchase! We truly enjoyed traveling this summer in our new RV. Sandy Green was excellent at assisting us on our purchase. Her attention to detail was also noted in ancillary purchase of curtains and additional battery capacity. We were also quite please in dealing with Kamal Miller. He was a joy to work with and very friendly and up front on matters of financial nature. I would highly recommend General RV to others.
Rich from ID

I ask that you give Jill all the credit in the world for presenting your products in a low key, no pressure, fun and informative matter. She is the difference in your business department. Rusty is a huge asset to General RV and is worth whatever you pay him and more!! It is because of people like Rusty and Jill that will make your company successful.
Nick & Corina from MI

I own an RV and tow car that are equipped with the Smart Tire System. I needed a replacement for the sensor on my tow car. I went to the Smart Tire website looking for dealers. They had you company listed. I went to your website and found that your Wayland, MI store was on my route in Michigan. I called the store and was eventually connected to Carol in the parts department. She was very helpful. Several days later, I called her again and she explained that after several calls Smart Tire never responded to her calls. I found a source for the parts and called her again. We talked for a few minutes. She said that she would talk to her service department and contact the other stores to see who the ability to repair and reprogram the system. If she found someone who could do it in the time frame that I have available, she would email to me the information. Carol was always very pleasant and helpful on the phone. Her efforts went beyond just doing her job. Thank you.
Ed from TX

Just want to thank you for your time and patience with Sally and myself last Friday. I would never admit that I was nervous when Sally took the coach for her test drive but you made her comfortable and now I can't get her out of the driver's seat. Please thank Daryl and Brian for their work also. We realize it was the start of the holiday weekend and we are certain everyone wanted to get out early.
John

I do believe there is always room for improvement, but with General RV Center, I don't know where you can improve. You guys are outstanding!!!
Melinda

I would just like to say thanks to a great staff at North Canton. We had problems with our new Fleetwood; even though we were not able to buy from you folks, you got us right in and fixed our problems. You helped us out of a tight spot with warranty, thanks to the RV tech and a special thanks to Victoria. She is a credit to your store…very thoughtful, patient and kind, thanks again.

Kelly from OH

I want to give Jim, at the Wayland location, in your service department kudos for the great service he provided us when we needed service on our camper. I had the wrong time the service department was open and arrived an hour early. The shop was dark, but Jim was at his desk working. When Jim saw us he let us in the shop and insisted on taking care of us. Jim could have had us wait until the shop opened, but he didn't. Jim should be commended on going the extra mile for his customers. It is because of Jim that we will buy our next RV at General.
Gary from MI

Just wanted to give one of your employees a pat on the back. We took deliver this morning of a new motor home from your Mt Clemens lot. Darryl walked us through the coach one step at a time. I want you to know that Darryl did a very good job. This is the seventh new motor home that we've purchased (the fifth one from you) so we know what to expect when picking up a new motor home. Darryl was one of the best techs we've ever had. He was very knowledgeable and thorough in going over the coach with us. It was a pleasure talking with him. I also have to mention John Demick. We've always dealt with John in the past and frankly he is why we keep coming back. He has always bent over backward to make our buying experience a good one.
Pat from MI

We were very pleased that we had made the trip to Mt Clemens and if the General RV lot there is an example of the company in general we were well pleased with the level of professionalism and the pleasant folks that we encountered.
Jennifer from ON

Carol, made us feel important , Jim explained what was being done in service, Jamie did a great job of installing everything and Terry did an excellent job at delivering the 5th wheel and parking in the spot it was previously. Thanks to all of you for your dedicated and loyal service. Hopefully your management is aware how good you were in completing your assignments for our project.
Tom & Susan

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